IT support Help Desk

DESCRIPTION

An opportunity to join a professional IT support team providing advanced technical assistance in a complex enterprise environment.

The role requires strong troubleshooting skills, service orientation, and the ability to operate independently under pressure.

Key Responsibilities

Deliver Tier 2 technical support to end users in a large-scale organizational environment
Diagnose and resolve complex issues across operating systems, applications, and enterprise services
Support Windows-based environments, Microsoft 365, and Office applications
Manage and troubleshoot user environments including Active Directory, email systems, mobile devices, and VDI
Work closely with internal IT teams, vendors, and service providers to resolve issues efficiently

REQUIREMENTS
Minimum 1 year of hands-on experience in IT support roles
Proven experience providing advanced (Tier 2 or higher) technical support
Background supporting users in medium to large organizations (250+ users)
Experience working in service desk or enterprise IT support environments
Strong knowledge and troubleshooting capabilities in: Windows 10 / Windows 11 / Microsoft 365 and Office (2010 / 2016 / 365)
Practical experience with: Active Directory Microsoft Exchange / enterprise email systems
Familiarity with mobile environments (iOS / Android)
Experience with VDI environments (Citrix / VMware – advantage)