IT support Help Desk

DESCRIPTIONAn opportunity to join a professional IT support team providing advanced technical assistance in a complex enterprise environment.The role requires strong troubleshooting skills, service orientation, and the ability to operate independently under pressure.Key ResponsibilitiesDeliver Tier 2 technical support to end users in a large-scale organizational environmentDiagnose and resolve complex issues across operating systems, applications, and enterprise servicesSupport Windows-based environments, Microsoft 365, and Office applicationsManage and troubleshoot user environments including Active Directory, email systems, mobile devices, and VDIWork closely with internal IT teams, vendors, and service providers to resolve issues efficientlyREQUIREMENTSMinimum 1 year of hands-on experience in IT support rolesProven experience providing advanced (Tier 2 or higher) technical supportBackground supporting users in medium to large organizations (250+ users)Experience working in service desk or enterprise IT support environmentsStrong knowledge and troubleshooting capabilities in: Windows 10 / Windows 11 / Microsoft 365 and Office (2010 / 2016 / 365)Practical experience with: Active Directory Microsoft Exchange / enterprise email systemsFamiliarity with mobile environments (iOS / Android)Experience with VDI environments (Citrix / VMware – advantage)