Delivery Supervisor

What to Expect

As Delivery Supervisor you will be responsible for both customer readiness and execution of all deliveries within the assigned country and to meet or exceed targets. This will involve ensuring you meet defined performance indicators, including and not exclusive to dwell, yield, costs per delivery, and transactional accuracy. In addition, this will be a heavily customer facing role which will include managing any inbound communication (email, chat, phone, SMS etc) as well as ensuring customer satisfaction remains at the forefront.

This position requires you to be data focused, have an analytical approach and drive process change for maximum efficiency.

You will work cross-functionality with Sales & Delivery, Order Operations, Financial Services, Enterprise, Logistics, Service and other support teams to deliver vehicles in a timely manner that directly supports Tesla’s mission.

What You'll Do
Build and maintain teams, with the highest productivity standards, to ensure timely vehicle arrival at Tesla locations, vehicle turnaround time and quality standards, to provide convenient and smooth vehicle handovers.
Responsible for vehicle revenue recognition and final payment collection in collaboration with global Sales & Delivery teams.
Accountable for vehicle registrations process
Assist in planning, forecasting, implementation and follow-up of task related to delivery readiness.
Manage and plan day to day delivery operations for both vehicle and customer flows.
Manage delivery pipeline and customer escalations by proactively mediating and resolving customer concerns.
Dispatch direct/home deliveries.
Maintain constant focus on improving the Tesla delivery experience to maximize customer satisfaction.
Manage day to day tasks using standardized dashboard and reports and other supporting software.
Work cross functionally to recommend and drive necessary process and system improvements to facilitate smooth customer transitions from pre-delivery to delivery day to post-delivery
Responsible for coaching, able to lead and mentor others through full delivery cycle.
Demonstrate agility in support in all areas of the business where needed.

What You'll Bring
Experience in Sales, Service or Delivery Operations
Proven ability to focus on problem-solving, operational efficiency and achieving results.
Demonstrated ability to successfully manage a team of people from coaching to performance management.
Ability to prioritize, manage multiple tasks and adhere to business-critical deadlines.
Proven organizational, numerical, and analytical skills.
Excellent written and verbal communication skills.
Ability to develop collaborative relationships and communicate relevant information across all levels of the organization.
Technological fluency and ability to operate within internal business systems, CRM tools, and MS Office Suite.
Consistent record of customer service excellence.
Willing to work a 5 day shift pattern including weekends
Must have and maintain a valid driver’s license and an acceptable and safe driving record

Tesla is an Equal Opportunity / Affirmative Action employer committed to diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, age, national origin, disability, protected veteran status, gender identity or any other factor protected by applicable federal, state or local laws.

Tesla is also committed to working with and providing reasonable accommodations to individuals with disabilities. Please let your recruiter know if you need an accommodation at any point during the interview process.