Help Desk

We’re looking for a motivated and service-oriented Help Desk Technician Tier 1 to join our IT & Security team at Pango. In this role, you’ll be the first point of contact for technical issues, providing hands-on support to our employees and ensuring smooth day-to-day operations across the company’s systems and tools.

This is an entry level Position with an opportunity to grow within Pango.

Reporting to: IT Manager

Requirements:

1 year of experience in Help Desk \Technical support or a similar role preferably on site assistance experience.
Great Passion for computers\ tech.
Solid understanding of Windows and Mac operating systems.
Experience with Microsoft 365 (Exchange, SharePoint, Teams), and corporate networking (VPNs, Wi-Fi, firewalls).
Strong service orientation and problem-solving skills.
Excellent communication and interpersonal skills.
A proactive, detail-oriented mindset and strong sense of ownership.
Ability to work independently as well as part of a collaborative team.
Eagerness to learn and grow within a dynamic tech environment.

Responsibilities:

Tier 1 technical support on-site and remotely for all employees at Pango, including basic troubleshooting and assistance during company events and meetings.
Handle incoming tickets in the Helpdesk system and provide timely, professional support.
Offer end-user technical assistance for computers, peripherals, and organizational software.
Manage user accounts and permissions in Active Directory and Microsoft 365.
Install and configure operating systems and company applications.
Handling end-to-end onboarding and offboarding processes, including workstation setup, user access, and equipment management.
Document issues, solutions, and follow-up actions according to team procedures.

Advantages:

Experience with Intune MDM.
Familiarity with Jira or other ticketing systems.