Customer Success Specialist- Maternity leave replacement

Description

About this opportunity
We are looking for Customer Success Specialist to join our team

In this role, you will…

The main responsibilities of a Customer Success Specialist include the following:
Reactively and proactively handle customer situations taking their questions / issues / concerns / complaints to resolution in a timely, patient, tactful and professional manner.
Build long-term relationships with customers.
Be alert to trends in requests and issues reported by customers. Research information to answer inquiries from customers and share learnings with departmental peers and management.
Accurately and thoroughly document information in the company’s database about each contact following defined parameters.
Maintain comprehensive knowledge of company processes, procedures and product information/materials as well as basic knowledge in orthodontic/dental concepts.
Meet departmental standards for personal and team performance metrics.
Perform other duties assigned.
Fixed term position

In this role, you’ll need …

1-2 years' experience in customer service position.
Strong service-oriented mentality and problem-solving ability.
Excellent oral and written communication skills.
Strong interpersonal skills, ability to build strong relationships.
Efficiency at managing demands including prioritization, responsiveness and keeping others informed.
Ability to be a multi-tasker.
Confident in a tech environment and comfortable with software.
Natural team player with creativity and collaboration.
Ability to work autonomously without constant supervision.
Bachelor’s degree from college or university- advantage
Fluent Hebrew and English

About Align Technology
Your growth and well-being:

At Align, every smile matters. We are committed to supporting your health, contentment, and professional development through tools and initiatives designed to help you thrive. While benefits may vary by location, you can expect the following wherever you join us:
Health and well-being programs to keep you thriving in both body and mind.
Employee discounts on Invisalign products.
Learning opportunities though online learning resources and support for your individual development plans.
Inclusive workspace that fosters diversity and collaboration.
Country-specific details will be shared with you by your recruiter during the interview process.

Discover Align:

At Align Technology, we are a global community of game-changers and smart team players, united by our belief in the power of a smile. Our dynamic team of exceptional employees is dedicated to transforming the industry and creating extraordinary outcomes every day.

We foster a culture where thinking differently and seeking new experiences are not just encouraged but celebrated. With the Align Mindset, we empower each other, ensuring every voice is heard and valued in an inclusive environment that inspires creativity and collaboration.

As part of our commitment to innovation, Align Technology includes Exocad and Cubicure, companies that enhance our offerings and extend our impact to industry transformation.

Eager to learn how we embrace diversity and nurture employee well-being?
Explore Align's culture here!
Want to discover more about exocad and Cubicure? Click on their names for additional information.

Applicant Privacy Policies:

Review our Applicant Privacy Policies for additional information.

Global Diversity Statement:

At Align, we believe in the power of a smile, and we know that every smile is as unique as our employees. As we grow, we are committed to building a workforce rich in diverse cultural backgrounds and life experiences, fostering a culture of open-mindedness and compassion. We live our company values by promoting healthy people and healthy communities, all with the intent of changing millions of lives, one unique smile at a time.

Equal Opportunity Statement:

Align Technology is an equal opportunity employer. We are committed to providing equal employment opportunities in all our practices, without regard to race, color, religion, sex, national origin, ancestry, marital status, protected veteran status, age, disability, sexual orientation, gender identity or expression, or any other legally protected category. Applicants must be legally authorized to work in the country for which they are applying, and employment eligibility will be verified as a condition of hire.