IT Help Desk Engineer

BlueSnap is looking for an experienced IT Help Desk professional to join our growing global team in an R&D environment.

As an IT Help Desk, you will be our employees' first point of contact for IT issues.

The ideal candidate will have excellent interpersonal skills, be a strong team player, and be able to solve technical problems effectively.

Please note:

Please submit your CV in English.
We are located in Herzliya and work in a hybrid work mode.

Your day-to-day:

Provide 1st-level technical support to local and remote organization's internal users for any IT-related issues through the ticketing system and other communication channels.
Ownership of all the organization's technical assets, including laptops, printers, and meeting rooms.
Respond to monitoring alerts, diagnose and resolve technical issues, and conduct root cause analysis.
Install, configure, and maintain on-premise and cloud components, collaborating with other departments or third-party vendors as needed.
Carry out recurring IT procedures and tasks, such as onboarding and offboarding employees.
Install, set up, and maintain both on-premise and cloud systems.
Manage tasks on computers, servers, and other systems, including updates, deployments, and security hardening.
Working closely with other teams and 3d-party vendors.
Write step-by-step guides.

Requirements:

2+ years of experience in IT Support/Help Desk, supporting users globally.
Experience with Windows 10-11, macOS, Windows Servers (2016-2022), Microsoft Active Directory, DNS, Office 365.
Strong experience with Windows 10-11, macOS, Windows Servers (2016-2022), Microsoft Active Directory, DNS, and Office 365.
Knowledge of endpoint applications (AV, EDR, DLP), VPN clients, collaboration tools, video conferencing services, and monitoring systems.
Fluent in Hebrew and English, both spoken and written.
Excellent customer service and communication skills.
Strong troubleshooting and multitasking abilities.

Nice to have:

Experience with any of the following (not required): Linux, Jira, Confluence, VMWare, Firewalls, SSO, AWS, and scripting.