Technical Support Team Leader

We are Outbrain.

We’re one of the world’s largest content recommendation platforms, delighting audiences with engaging, personalized content recommendations while serving as the primary engagement partner and platform for the world’s top digital media companies.

A day in the life

Manage a global team of our leading experts
Regularly oversee our L3 operational efficiency- KPI driven team
Facilitate partner facing technical calls
Manage R&D facing relationships and defects/bugs ongoing management.
Utilize Outbrain's various platforms/tools to ensure successful technical implementation of client requirements
Facilitate the integration and troubleshooting process by providing technical assistance to both Account Managers and clients
Diligently troubleshoot product issues before escalating to the appropriate group
Provide technical know-how and best practices to ensure proper implementation of Outbrain solutions
Resolve case tickets from the Supply Operations team’s queue & internal escalations

What you’ll bring

2-3 years of experience in a technical support field- a must!
1-2 years of managerial experience- preferably a global technical team with partner facing experience.
Ad-Tech, programmatic, supply/demand side hands on experience - advantageous
Natural leadership skills, manage good relationships with cross-functional teams and manage escalations
Capable of driving partners technical calls
Good understanding of mobile app certification & QA processes - experienced in profiling and troubleshooting in-app web components
knowledge of Internet technologies, and a demonstrated capacity to learn
Hands on experience with server-side integrations troubleshooting & setup
Ability to actively drive problems to resolution
Sound decision-making and critical thinking skills
Very good analytical skills, sharp & fast thinker
Ability to interact with the staff, management, and peers in a professional manner
Good knowledge of JavaScript & SQL, knowledge in APIs and apps integrations, experience using CRM products and experience with browser developer tools

More than snacks!

Office and home hybrid working
Expand your toolbox with our internal learning tools
Pet friendly office
Happy hours
…and of course a fully stocked kitchen!

We Recommend #LifeAtOutbrain

Outbrain is an equal employment opportunity employer and committed to diversity and inclusion at all stages of recruitment and employment.

Our company culture is welcoming, dynamic, diverse, global, and built on top performance.

Did you know "trust" is one of our core values? We apply this value to our day-to-day by working collaboratively on a global scale. With managers and teammates often sitting in other countries and time zones, we value communication, patience, and open-mindedness to all cultural backgrounds. We encourage all ideas, and everyone gets a seat at the table!

Our team is made up of individuals who are approachable, resourceful, passionate, and proactive. We foster a sense of belonging through our Employee Resource Groups –employee-led groups in which we debate topics and drive change. From OB Green (environmental), OB WE (women empowerment), OB Good (charitable initiatives) to OB4E (diversity, equity, and inclusion), you’ll be able to share your passions with likeminded people.

Dive into the Outbrain experience via our Instagram account!

Hungry for more? Have a closer look at #LifeAtOutbrain exploring our company manifesto, Youtube channel , Outbrain Culture blog and social media channels; Facebook, Instagram and LinkedIn.