HR Operations

Job Summary
This role is responsible for resolving complex HR inquiries, while assisting in the rollout of HR programs through training and guidance. The role contributes to training, supports recruitment, and manages employee onboarding while assisting in strategic workforce planning. The role provides analytical and administrative assistance in HR policy and procedure development and maintains metrics reporting using HRIS tools.

Responsibilities

Provides intermediate level of customer support to employees and managers for complex contact HR cases; escalates as necessary.
Develops program delivery and presentation materials to support program delivery and implementation.
Creates employee data to provide research for human resources programs and reports findings to support HR program development and delivery.
Develops a broad understanding human resources programs and a working knowledge of the business.
Supports in training of business unit management on policy and procedures, employee discipline, retention, health and safety and other issues.
Provides technical guidance to hiring managers to successfully identify and select candidates for employment.
Coordinates employee onboarding/orientation program, and participates in strategic workforce planning initiatives.
Gathers statistics and reports on employee performance and engagement issues using human resource information system programs like HRIS.
Provides analytical and administrative support in the development and implementation of new human resources policies, practices and procedures to meet the evolving needs of the organization.
Compiles employee data and job applicant activity to build out and maintain metrics reporting, as needed.

Education & Experience Recommended

Four-year or Graduate Degree in Human Resources, Business Administration, or any other related discipline or commensurate work experience or demonstrated competence.
Typically has 2-4 years of work experience, preferably in HR functional area, HR generalist, HR consulting, employee relations, or a related field or an advanced degree with little or no work experience.

Preferred Certifications

Professional in Human Resources (PHR)/ Senior Professional in Human Resources (SHPR)
• Society for Human Resource Management (SHRM)