NOC

Reference # NOC

Location: AU10TIX R&D Center, Hod-Hasharon, Israel.

Type: Permanent.

Job Description:

The NOC (Network Operation Center) top priority is to make sure everything is function properly. The members will carry out all the monitoring operations, from data center infrastructure, servers, networks, services, and logs.
They will support our worldwide customers (B2B), provide an initial technical response and work with many interfaces within the company.

Responsibilities:

• Find, alert, troubleshot and resolve problems independently and understand the correct escalation procedures.

• Respond in a timely manner (within documented SLA) to support customer issues and inquiries.

• Provide reliable technical assistance to our customers.

• Develop broad understanding of customer needs.

Requirements:

Fluent English with strong verbal (phone) and written (e-mail) communication skills – MUST.

• The ability to work in a stress situations, Self-control, and calm – MUST.

• Working is in shifts 24/7, nights, weekends, and Holidays – MUST.

• Excellent customer service skills – MUST.

• Experience in NOC / technical support.

• High quality individuals with computer software experience.

• Advanced analytical thinking and problem-solving skills.

• Self-managed and team oriented.

• Quick learner & details oriented.

• Require mobility. Join us and be part of a great team, which are the center and the heart of the organization.

• Read more about us: au10tix.com

• To apply, please send your resume to: [email protected]