Customer Service Representative

Johnson & Johnson is currently seeking a Customer Service Representative to join our team located in Shefayim, Israel.

At Johnson & Johnson, we believe health is everything. Our strength in healthcare innovation empowers us to build a world where complex diseases are prevented, treated, and cured, where treatments are smarter and less invasive, and solutions are personal. Through our expertise in Innovative Medicine and MedTech, we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow, and profoundly impact health for humanity. Learn more at https://www.jnj.com/.

As a Customer Service Representative you will be responsible for:

Process orders, inquiries, complaints, and general information via phone, email.
Handle failed EDI and E-Commerce orders and manage automation processes.
Coordinate between Supply Chain and sales teams.
Maintain SLAs and EMEA metrics.
Stay updated on product, system, and commercial knowledge.
Support sales and marketing initiatives and process customer returns.
Manage credit and debit notes, outbound automation campaigns, and customer visits.
Report on metrics and support system setup and testing for automation campaigns.
Handle product recalls and outbound calls.
Outbound calls to customers for support and assistance
Qualifications
BA - advantage
Experience in a customer service role.
Self-motivated team player.
Proactive problem solver and complaint handler.
Strong computer skills – Word, Excel, and Outlook.
Excellent verbal and written communication skills – both in Hebrew and English
Ability to work well under pressure.
Ability to work and learn independently

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