Global IT Director

Rakuten Viber is one of the world’s leading communication platforms, connecting hundreds of millions of users globally. As part of our evolution into a super-app, we are looking for a Director of IT to lead and scale our global IT function.We are seeking an experienced, hands-on Director of IT to lead our global IT teams (primarily in Israel and Belarus) and support over 500 employees worldwide.This role operates within a hybrid IT model, where some systems and services (including endpoint management and corporate tooling) are managed centrally at the group level, while others are owned locally.You will be responsible for ensuring seamless operation, alignment, and efficiency across these environments, while driving a modern, cloud-first, and automation-driven IT function.ResponsibilitiesLead and scale global IT operations, including corporate IT, helpdesk, and internal infrastructureOwn the IT strategy, roadmap, and annual budget aligned with business growth and efficiency goalsOperate within a hybrid IT environment, ensuring alignment between centrally managed and locally managed systemsAct as the primary focal point for collaboration with group-level IT functions, including coordination, alignment, and escalationsDrive a cloud-first and SaaS-driven IT environment, optimizing tools, performance, and costImprove IT operations through automation, self-service, and AI-driven workflows (e.g., onboarding, ticketing, access management)Oversee identity and access processes, endpoint lifecycle, and device management in coordination with central platformsEnsure high availability and performance of IT services across all locationsEstablish and enforce IT standards, processes, and KPIs (SLAs, user satisfaction, response times)Partner closely with Security to enforce policies, strengthen endpoint posture, and support compliance requirements (e.g., SOC 2, internal audits)Manage and mentor team leads, build a strong ownership culture, and develop talentOwn vendor management, procurement processes, and cost optimization initiativesLead global IT projects and system implementationsRequirements10+ years of experience in IT operations, including leadership of global teamsProven experience managing corporate IT in a cloud-first / SaaS-heavy environmentExperience working in a hybrid or matrixed IT environment with shared responsibilities across organizationsStrong background in identity management, endpoint management, and IT infrastructureExperience driving automation and operational efficiency in IT (workflows, scripting, AI tools)Solid understanding of IT security fundamentals and experience working closely with security teamsExperience managing budgets, vendors, and global IT projectsHands-on approach with the ability to go deep when neededStrong stakeholder management and communication skillsFluent in Russian and English (written and verbal) – mandatorySkills A pragmatic leader who can operate effectively in a shared-ownership environment Someone who drives efficiency and reduces manual work through automation and AIStrong ownership mindset with a focus on execution and outcomesAbility to balance user experience, security, and operational constraintsContinuous improvement mindset with high standards