Field Operations Supervisor

Job Description:

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Remitly’s vision is to transform lives with trusted financial services that transcend borders. Since 2011, we have been tirelessly delivering on our promises to people who send money around the world. Today, we are reimagining global financial services and building products that extend beyond traditional barriers to give customers access to more of the services they need, no matter where they call home. Join over 2,700 employees worldwide who are growing their careers with purpose and connection with our customers while having a positive impact on millions of people around the globe.

The team in Israel pushes forward and aims for the stars. We hire top talents and invest in promoting their career by providing opportunities, challenges, and a great work environment that places an important emphasis on work-life balance.

About the Role:

This role involves managing the process of opening financial services for incoming foreign workers, ensuring a smooth and efficient experience during their arrival in the country .The ideal candidate will be responsible for coordinating staff, dealing with B2B customers (employers)m managing workflows, maintaining high levels of service under pressure and giving technical support on the landing (troubleshooting).

You Will:

Supervise and support a team of employees responsible for assisting foreign workers with financial service openings.- Ensure all processes are compliant with legal and organizational standards.- Monitor the workflow and performance of the team, providing guidance and support as necessary.- Handle any technical issues or concerns that arise during the onboarding process.- Collaborate with cellular company, banks and other involving parties.-Manage logistic.-Maintain accurate records and reports to direct manager

You Have:

Ability to work under high-stress situations and manage a team on the
Willingness to work flexible hours, including 12-hour workdays (and night shifts/Fridays mornings( sometimes) ).
Excellent communication and interpersonal skills
Problem -solving ability and a coping ability to challenges
Field management capabilities, providing high-quality, patient, and fast service.

Nice to have:

experience in managing people - advantage
Prior experience in a supervisory role ( at list one year )

#LI-hybrid

Equal employment opportunity has been, and will continue to be, a fundamental principle at Remitly. We are committed to nondiscrimination across our global organization and in all of our business operations. Employment is determined based upon personal capabilities and qualifications without discrimination on the basis of race, creed, color, religion, sex, gender identification and expression, marital status, military status or status as an honorably discharge/veteran, pregnancy (including a woman's potential to get pregnant, pregnancy-related conditions, and childbearing), sexual orientation, age (40 and over), national origin, ancestry, citizenship or immigration status, physical, mental, or sensory disability (including the use of a trained dog guide or service animal), HIV/AIDS or hepatitis C status, genetic information, status as an actual or perceived victim of domestic violence, sexual assault, or stalking, or any other protected class as established by law.

#Remitly-Israel

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Remitly is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.