Insurance Operations Analyst

Description:

Who we are

Faye is the first-ever digital, consumer-centric travel insurance for Americans with a product redefining travel coverage and care, taking it from a forgettable add-on to a must-have advantage that enhances the entire trip experience. Faye’s whole-trip protection, coupled with its proprietary technology, enables 24/7 immediate assistance, claims processing and reimbursements anywhere in the world, setting a new standard and over-delivering in an industry synonymous with doing the opposite.

Life at Faye

At Faye, every day is a journey. Whether you’re building the next generation of travel products, coding new solutions, or helping travelers navigate the unexpected, your work here has a real impact on real people. Our team is as diverse as the destinations our travelers explore–made up of 62% women, 50% parents, and a few office pets. Since launching in 2022, we’ve accomplished what others in the travel insurance industry only dream of–and we’re just getting started. At Faye, we believe in growing together, having fun along the way, and making every day count.

What we're looking for

This role sits within the Insurance team and is focused on ensuring the accuracy and integrity of our operational and insurance reporting. You'll spend time pulling data, reconciling information across systems, investigating discrepancies, completing underwriting rates and supporting business stakeholders with reporting and analysis.

We're looking for someone who enjoys working with data, has strong SQL and spreadsheet skills, and is naturally curious when something doesn't look right. This is a great opportunity for someone early in their career who wants to develop analytical, operational, and insurance industry expertise in a fast-growing startup environment. This role is ideal for someone who enjoys digging into data, solving operational problems, and building reliable reporting processes that help the business scale.

• Own recurring reporting and reconciliation processes across insurance operations
• Write SQL queries to pull, validate, and analyze data from multiple systems
• Investigate and resolve discrepancies between reports, source systems, and business metrics
• Help build underwriter raters to support new product launches
• Build and maintain operational reports, dashboards, and tracking tools
• Support carrier, partner, and internal reporting requirements
• Partner with Insurance, Finance, Product, and Data teams to ensure reporting accuracy
• Perform ad hoc analyses to support operational decision-making and process improvements
• Help identify opportunities to improve reporting, automation, and data quality

• 2–4 years of experience in operations, analytics, insurance, finance, or a related field
• Strong SQL skills and the ability to independently query and validate data
• Advanced proficiency in Excel or Google Sheets
• Experience working with large datasets and reconciling data across multiple sources
• Strong attention to detail and a structured, problem-solving mindset
• Excellent organizational and communication skills
• Comfortable working in a fast-paced startup environment

Nice to Have:

• Experience in insurance, fintech, or financial services
• Familiarity with BI tools such as Mixpanel or Tableau
• Experience working with Snowflake, BigQuery, or similar data warehouses