Customer Success Manager

Customer Success Manager (CSM)Location: Tel Aviv, Israel (Hybrid)Reporting to: VP Operations & CSWho are we?Nilus is an AI-powered Treasury Management System (TMS) helping modern finance teams optimize cash management, forecasting, and financial operations. We work with a wide range of international customers, enabling them to operate smarter and scale faster through automation and data-driven insights.Backed by top VCs like Bessemer, Felicis, BTV, and Symbol, Nilus is a fast-growing fintech startup led by a team of ex-fintech pros passionate about transforming the finance function.What We’re Looking For:We are looking for a Customer Success Manager with a strong background in treasury, proven experience working with global customers, and hands-on experience using AI tools in day-to-day workflows. This role is critical in ensuring our customers achieve maximum value from Nilus while building long-term partnerships.Key Responsibilities:Own and manage relationships with a portfolio of global customersDrive product adoption, engagement, and customer satisfactionAct as a trusted advisor on treasury and financial workflows, helping customers optimize processes and leverage Nilus’s AI-driven capabilities to improve efficiency and decision-making.Identify opportunities for upsell and expansion within existing accountsMonitor customer health metrics and proactively mitigate risksCollaborate cross-functionally with Product, Sales, and Ops teams to improve customer experienceRequirements:Strong background in treasury (must-have)Experience working with multiple international customers across multiple regions (must-have)Familiarity with AI tools (e.g., ChatGPT, Claude, AI copilots, automation tools) and curiosity about integrating AI into daily workflows (must-have)Provenexperience in Customer Success, Account Management, or similar customer-facing rolesExcellent communication skills in EnglishHigh level of business acumen and ability to engage with finance stakeholders (CFOs, Finance Managers, etc.)Strong analytical mindset and problem-solving skillsNice to Have:Experience working in a SaaS company, preferably in fintech or finance toolsFamiliarity with TMS, ERP systems, or financial data platformsExperience working with startups or high-growth environments