Customer Success Manager- Weezmo

Description:

Nayax is looking for a Customer Success Manager for our growing business unit — Weezmo.

Weezmo's marketing insights platform helps retailers connect online activities with in-store purchasing data, giving full visibility into customer journeys. With Weezmo and NayaxLoyalty, retailers can engage customers across digital channels and physical stores, boosting engagement and ROI.

As a Customer Success Manager, you will drive retention, satisfaction, and growth among our most valuable customers and distributors. You will proactively support, consult, and guide customers on both new and existing Weezmo products, ensuring their needs are fully addressed while building long-term strategic partnerships.

You will be part of the Weezmo Customer Success team and will report to the Weezmo GM

Responsibilities:

• Build, maintain, and strengthen trusted relationships with Weezmo’s customers and distributors.
• Act as the primary point of contact for key accounts, ensuring their success with Weezmo’s solutions.
• Understand customer goals and requirements; assist in developing tailored engagement strategies.
• Drive customer retention, upsell opportunities, and contract renewals.
• Identify opportunities to expand product adoption, introducing new Weezmo features and services.
• Proactively plan customer interactions and recommend technological solutions to optimize performance.
• Collaborate closely with Sales, R&D, Product Management, Marketing, Operations, and Technical Support teams.
• Represent Weezmo at customer events, training sessions, and strategic meetings (occasional travel required).

• Bachelor’s degree in a technical field, or a BA in Business with strong technical orientation.
• 2+ years of experience in Customer Success, Account Management, or Project Management roles, preferably in SaaS and digital platforms.
• Experience working in a global company with cross-functional teams.
• Strong technical skills with the ability to guide customers through product implementation and optimization.
• Near-native English speaker with excellent verbal and written communication skills.
• Business background with an understanding of upselling, renewals, and account growth strategies.
• Self-motivated, organized, and proactive, with a customer-centric mindset.
• Experience supporting customers in digital marketing, loyalty platforms, or retail tech solutions — an advantage.

What Makes This Role Exciting:

• Work closely with leading global retailers and help shape their digital and in-store engagement strategies.
• Directly impact customer retention, satisfaction, and revenue growth.
• Be part of an innovative marketing insights platform driving the future of retail.
• Collaborate with passionate, talented teams across Product, R&D, Marketing, and Customer Success.
• Gain significant exposure to SaaS, loyalty solutions, and customer journey analytics.
• Grow your career within a dynamic, fast-paced, and expanding international organization.
• Make a real difference in the way retailers connect with their customers both online and offline.

Learn More About Nayax

Nayax is a leading global fintech company founded in 2005 that offers a comprehensive solution to businesses around the world, aiming to improve their revenue and operational efficiency. Our vision is to create frictionless commerce experiences for both businesses and consumers, benefiting communities around the world. We value integrity, accountability, and honesty, values which are reflected in the way we work as we accompany our customers every step of the way on their road to success.

Today, our global influence is reflected in our listing on both Nasdaq and the Tel Aviv Stock Exchange (TASE) and our 11 global offices with 1100 employees. Nayax Israel is our largest site, housing over 20 different departments and located in the prestigious Herzliya Hills, just a short drive north of Tel Aviv or a very short walk from the train station.

Our open space offices accommodate our 600+ employees and when we’re not hard at work, you can find us enjoying an afternoon coffee on the balcony.

For a glimpse of what it's like to work at Nayax, check out our Instagram account! https://bit.ly/3G3QDc4.

Nayax is constantly growing and we are always on the lookout for enthusiastic,

innovative and eager individuals to join us on our journey!