EMEA IT - IT Support Senior Engineer

About Qognify

Qognify -Part of Hexagon helps safeguard your world. Providing PSIM (Physical Security Information Management) solutions that mitigate risks, increase security, and optimize operations, Qognify-Part of Hexagon serves thousands of customers worldwide, who place a premium on their physical security. Qognify’s comprehensive portfolio contains Video Management Software and Enterprise Incident Management solutions which optimize outcomes in vertical sectors including transportation, retail, education, finance, logistics, critical infrastructures and smart cities.

Overview of the position

Hexagon's IT Support Senior Engineer is a position in the EMEA IT team and is part of the Global IT Team. The team is expected to support the provision of a reliable, up to date and efficient information technology environment

In this position, you will be expected to respond to user requests for service, to diagnose, categories and prioritize incidents effectively, ensuring as many incidents and requests are resolved at first point of contact using the tools and knowledge sources available, as well as keeping users informed of progress, providing outstanding customer service at every stage.

This position may encompass some infrequent travel to other sites and occasional out of hours support.

Requirements:

· Bachelor’s degree in Computer Science or equivalent.

· 2-4 years of IT Service / Help Desk / R&D Support experience.

· Hands on experience installing and troubleshooting hardware and software, personal computers, and servers.

· Experienced with deployment and configuration of Windows and Windows Server operating systems.

· Experience with deploying and troubleshooting the Microsoft 365 applications suite.

· Experience with managing Active Directory, Group policy, Access rights.

· Prior experience with: Networking, DNS, SMTP, VPNs.

· Prior experience utilizing a ticket tracking system, managing software and hardware assets.

· Experience with administration / troubleshooting of virtualization technologies

· Experience with administration / troubleshooting of Backup and Storage systems – Advantage.

· PowerShell scripting capabilities - Advantage.

· MCSA or equivalent - Advantage.

· Team Player, Communicate effectively in a team-oriented environment.

· Ability to deliver excellent customer service and work collaboratively with others.

· Must have outstanding oral and written communication (Both English and Hebrew) and customer service skills.

Country:
Israel

Responsibilities:

Make sure all technical issues raised by Qognify Hexagon employees are diagnosed and resolved in a timely manner and the resolutions are communicated with the effected individuals.

Provides technical support on standard software applications in Windows systems, hardware, and network issues for Hexagon employees and business partners.

Installation and delivery of personal computers.

Deployment and configuration Windows based servers.

Document the issue, request and/or question into the ticketing system.

Perform tasks related to On Site Training, monthly patching, and software deployment.