Application Support Engineer

Description:

The Application Support Engineer serves as the primary technical interface between customers, sales, marketing, and R&D for advanced optical multidisciplinary systems. The role combines pre-sale technical support, system integration, performance optimization, and on-site customer engagement.

Responsibilities

• Provide pre-sale technical support including system presentations, technical discussions, and requirement analysis

• Support sales teams in customer meetings, demos, and proof-of-concept activities

• Lead on-site system installation, integration, calibration, and validation

• Perform system performance analysis, troubleshooting, and optimization

• Work closely with multidisciplinary R&D teams (optics, physics, algorithms, system engineering) to resolve complex technical issues

• Translate customer application needs into technical feedback for product improvement

• Conduct comparative performance evaluations and generate detailed technical reports

• Develop application notes, training materials, and customer documentation

• Deliver customer training sessions and workshops

• Travel internationally (30–40%) for installations, support, and customer engagements

Requirements

• B.Sc. in Physics / Electrical Engineering / Mechanical Engineering / Electro-Optics Engineering

• Strong background in optical systems and multidisciplinary system integration – Must

• Experience in system-level troubleshooting and performance analysis

• Experience in customer-facing technical roles – Advantage

• Strong analytical skills and experience with data analysis

• Hands-on experience with lab equipment and measurement tools

• Excellent communication and presentation skills

• Fluent English (oral and written) – Must

• Experience with Excel and data visualization tools

• MATLAB – Advantage

• Willingness to travel internationally (30–40%)