Senior Product Manager, On-demand Transit, Mobile Apps

Via is using technology to transform transportation around the world. From changing a single person’s daily commute to reducing humanity’s collective environmental footprint — we’ve got huge goals.

As a Senior Product Manager at Via, you will lead a complex, scaled portfolio of products and features that impact our end users. You will be joining Via at a time of rapid growth, impacting tens of thousands of riders per day especially those from low-income communities. This is an opportunity to shape the next generation of the mobility apps that Riders use multiple times a week, provide intuitive and delightful experiences all while keeping our promise to our public sector customers on bettering the transit network as a whole. This includes combining various modes, thoughtfully integrating into existing public transport and translating that experience across users from our public sector customers to riders and drivers. The role is one of thought leadership combined with a pragmatic eye towards building and shipping products that delight our partners.

What You’ll Do:

Lead product vision and strategy for the next-generation of the Rider app - one that scales up to larger geographic areas, supports complex multi-provider offerings and diverse personas.
Create a delightful experience for the user from App signup to booking transit to taking a ride.
Develop a scalable way to integrate real-time public transit and other data that augments the Build robust features that enable scaled set up for large services with varied policies on travel, payments, communications etc.
Build an excellent communications platform for riders from sign up to bookings to reminders and do it all with an eye towards timeliness, relevance and cost.
Bring “network thinking” to bear and reflect the perfect experience as the rider interacts with other personas such as caregivers, drivers and transit personnel.
Build inclusively for all customers with Accessibility as a driving principle for each build.
Ascertain value vs. cost of each requirement and help scope/descope requirements as needed.
Drive a data-driven, inclusive and effective prioritization and scheduling process.
Act as a focal point while working closely with all areas of the company as Software Development, QA, Project Management and Business teams - daily interaction at a deeply detailed level.

Who You Are:

You are an experienced product manager, with 7-10 years of experience in successful startups or large companies operating on a global scale.
You have owned a broad set of products, led a product domain/line across a company, and built category-leading products.
You are able to digest market research & customer feedback along with having a crisp understanding of technical requirements and constraints to paint a vision of what a great product could look like.
You have demonstrated success in handling an end-to-end product lifecycle with the ability to drive product planning, development, and launch.
Excellent analytical abilities and a strong business acumen - an MBA is a plus.
A great multitasker who thrives in a dynamic, fast-paced work environment.
Pro-active and independent achiever, self-learner, able to handle a task from idea to production.
Team Player, with great communication/listening skills and a can-do attitude.
You have a passion for public transit, mapping, SaaS and accessibility - working experience in these areas is a plus.

We’re Via, and we build technology that changes the way the world moves. We pioneered the TransitTech category to ensure that the future of transportation is shared, dynamic public mobility — the kind that reduces carbon emissions across congested cities, minimizes reliance on private cars, and provides everyone with accessible, efficient, and affordable ways of getting around.

We created the first end-to-end TransitTech solution for cities and transit agencies, offering world-class software, service design, and operational expertise to fundamentally improve the way the world moves.

Via was founded with the guiding principle that we go further when we go together. We are dedicated to building a diverse, inclusive and authentic workplace. If you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyways. You may be just the right candidate for this or other roles. All backgrounds, identities, and voices are welcomed and celebrated at Via.