Enterprise Systems Support Team Lead

Description:

We Are 

At Cross River, we're building the financial infrastructure that powers global innovation. With our cutting-edge suite of embedded payments, cards, and lending solutions, we enable millions of businesses and consumers to transact seamlessly and securely. 

With 900+ employees worldwide and an R&D center of over 160 employees in Jerusalem – we’re reshaping how financial technology is developed and delivered. 

The Team Lead, Technical Support is a hands‑on leadership role responsible for day‑to‑day IT operations at the CRT Israel office, supporting approximately 200 end users in a corporate environment. This role supervises two Technical Support Engineers while actively participating in support, troubleshooting, and project work.

The Team Lead serves as the local IT owner for the office, ensuring high service quality, operational stability, and alignment with enterprise IT standards across endpoint management, security, compliance, and systems administration.

Work from our Jerusalem office 5 days a week

Success in This Role Looks Like:

• The Israel office experiences reliable, high‑quality IT support.
• Tickets are well documented, resolved efficiently, and trends are proactively addressed.
• Engineers are supported, guided, and developing technically.
• Backlog projects progress consistently without sacrificing daily operations.
• The office aligns with enterprise IT, security, and compliance standards.

• Hands‑on, service‑oriented leader with a strong player/coach mindset—comfortable balancing technical execution with daily people leadership and escalation support.
• Excellent communicator and collaborator who builds trust with engineers, end users, HR, Security, Facilities, and global IT partners.
• Highly organized and accountable, with strong attention to detail in documentation, process adherence, and follow‑through on operational and project work.
• Calm, pragmatic problem‑solver who can prioritize effectively, manage competing demands, and maintain a high‑quality user experience under pressure.
• Growth‑minded mentor who enjoys developing others, identifying skill gaps, and continuously improving team capability and IT operations.