Sr. Technical Program Manager

Job Description:

Rakuten International oversees 7 businesses with over 4,000 employees globally. The brand is recognized for its leadership and innovation in e-commerce, digital content, advertising, entertainment and communications, bringing the joy of discovery and access to more than 1 billion members across the world. Our teams deliver on the company’s mission to delight merchants and customers through innovation, optimism, and teamwork.

Rakuten Rewards is a leading e-commerce company that enhances the way people shop by offering Cash Back, deals and rewards from more than 3,500 merchants. Founded in 1999, Rakuten has grown to become the go-to shopping destination for consumers, having paid out nearly $2 billion in Cash Back to its 15 million members. The company also operates ShopStyle, a leading fashion discovery destination, and Cartera Commerce, a top rewards platform for airlines and banks. For more information, visit www.rakuten.com.

As a Sr. Program Manager, you’ll work together with business teams to drive the delivery of a major e-commerce solution. You will work with key stakeholders to plan, monitor program schedules, identify/mitigate risks, drive issue resolution, and communicate progress. This role requires a background in delivering a global program and effectively partnering with the all the business functions involved (e.g., Product Management, Customer Service, Marketing, Engineering, Sales, Finance, and Legal).

KEY RESPONSIBILITIES
· Manage launch of a major e-commerce solution and drive its on-time delivery against objectives.
· Identify dependencies, risks, impediments, and misaligned priorities/opportunities across the enterprise, and then guide teams through thoughtful resolution processes.
· Establish clear visibility into plans and progress, across levels and disciplines, to ensure transparency and alignment of enterprise-wide stakeholders.
· Assist leadership in making critical program decisions.
· Anticipate and track operational risks associated with the solution delivery.
MINIMUM REQUIREMENTS (Knowledge, Skills, Abilities)
· Strong knowledge of project and program management methodologies, techniques, processes, and approaches
· Proven experience managing multiple, parallel, complex workstreams associated with a global desktop and mobile app launch
· Strength in influencing decision-making and bringing cross-functional teams to agreement.
· Skill in managing upwards and across the organization.
· Skill in managing and resolving ambiguity.
· Ability to think both tactically and strategically.
· Ability to work with details and time-sensitive issues.
· Ability to conduct tradeoff analyses and develop written and oral briefings explaining the outcome of those analyses.
· Strong emotional intelligence that promotes productive relationships.
· Proven team player who embraces listening, straight talk, transparency, ownership, and accountability.
· Excellent written and verbal communication skills
· Self-directed, results-driven, self-aware team member who demonstrates humility while building and extending trust.

QUALIFICATIONS
· Bachelor’s degree or equivalent from an accredited college/university.
· At least 4 - 6 years of proven experience as a program manager successfully delivering desktop and mobile applications.
· Proven success in managing increasingly complex, cross-functional global programs over time.
· PMP certification is a plus.

Five Principles for Success
Our worldwide practices describe specific behaviors that make Rakuten unique and united across the world. We expect Rakuten employees to model these 5 Shugi Principles of Success.

Always improve, Always Advance - Only be satisfied with complete success - Kaizen
Passionately Professional - Take an uncompromising approach to your work and be determined to be the best
Hypothesize - Practice - Validate – Shikumika - Use the Rakuten Cycle to succeed in unknown territory
Maximize Customer Satisfaction - The greatest satisfaction for our teams is seeing their customers smile
Speed!! Speed!! Speed!! - Always be conscious of time - take charge, set clear goals, and engage your team

Rakuten provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type. Rakuten considers applicants for employment without regard to race, color, religion, age, sex, national origin, disability status, genetic information, protected veteran status, sexual orientation, gender, gender identity or expression, or any other characteristic protected by federal, state, provincial or local laws.