Enterprise Systems Support Team Lead

Join a global fintech company building the infrastructure behind embedded payments, cards, and lending solutions. With 900+ employees worldwide and a growing Jerusalem R&D center, the company supports millions of businesses and consumers globally. Role Hands-on IT Team Lead supporting ~200 users in the Jerusalem office while managing 2 Technical Support Engineers. Responsible for daily IT operations, escalations, projects, endpoint management, security, and alignment with global IT standards. Location: Jerusalem office — onsite, 5 days/week Key Responsibilities Lead and mentor a small IT support team Provide hands-on Mac & Windows support Manage onboarding/offboarding, office IT operations, inventory, and conferencing systems Own ticket quality and documentation in ServiceNow Support networking and infrastructure (Meraki experience a plus) Drive IT projects, process improvements, security, and compliance initiatives Coordinate with global IT, HR, Security, Facilities, and vendors Requirements Fluent Hebrew & English 5+ years managing technical teams 5+ years in corporate IT/support environments Strong macOS & Windows support experience Excellent troubleshooting and communication skills Experience with ticketing systems (ServiceNow preferred) Preferred Cisco Meraki Endpoint management / MDM Security & compliance processes Agile or sprint-based environments