We are ZimVie, a publicly traded, global life sciences leader focused on restoring daily life to our patients by designing, manufacturing, and distributing a comprehensive portfolio of innovative tooth replacement and spine surgery solutions*. Our company is founded on a legacy of trusted brands, products, and clinical evidence made possible through an inclusive and collaborative culture that empowers our team members to bring their whole selves – their best selves – to work every day to accomplish our Mission. Together, our dedicated, diverse global team is shaping an exciting future, and we hope you’ll consider being a part of it!

About the role:

The Customer Service Representative is part of the administrative back office team. As a vital member of the Customer Service team to provide exceptional service to both external and internal customers. The main objective is to make best use of time by dealing with administrative and operational tasks. The role focus on efficiently managing administrative and operational task to support the Customer Service team.

What you’ll be doing:

Operations

Assist in daily warehouse procedure
Filling, Packing and shipping daily orders
Process incoming inventory with accurate documentation.
Prepare return request and perform quality checks on returned items.
Additional tasks as needed.

Customer Service

Provide exceptional service to both internal and external customers.
Address clients inquires and offer support as needed.
Answer incoming phone calls, giving technical information and/or placing orders into the system;
Respond to customer requests and solve their issues by providing them with product and service information and serving as liaison between the customer and various departments;
Enter orders into the system, control stock and back orders & follow up on delivery. Process returned items in order to ensure the clients receive the needed items on time and ensure all processes meet the company’s policies;
, maintain records, and perform related administrative duties to ensure that all data is accurate;
Support to finance department in administrative tasks.

What you’ll need:

Experience in Customer Service- Customer Success..
Excellent communication and telephone skills
Multi-tasking, able to work under pressure.
Effective time management organization and accuracy skills.
Able to work as part of a team.
Detailed orientated
Experience in ERP system .preferably SAP
High level of English
Microsoft Office user;

What we offer:

Working in a diverse and collaborative global team embracing innovative curiosity, personal authenticity, accountability, and a growth mindset. Our culture empowers us to bring our whole selves to work each day, so we can be at our best when serving our customers, patients, and colleagues.

Do you want to know more about us? Click HERE to watch our story.

ZimVie is an Equal Opportunity Employer committed to diversity and inclusion in the workplace. All qualified applicants for employment and employment decisions, including hiring, promotion, transfer, etc. are considered without regard to racial or ethnic origin, gender, religion or belief, disability, age or sexual identity.

Requisition ID: 3033