Field Services Technician

*What this Job Entails:*

The Field Technician II will provide support to all assigned locations, including data centers, points of Presence (POPs), and physical site services. The person in this role will coordinate with network teams and local vendors for installation, repair, and maintenance activities.

The Field Technician must have deep knowledge and professional experience deploying (physical layer) rack and stack configurations. This role requires travel.

*Scope:*

Works on moderately difficult assignments, requiring judgment in resolving issues

Requires some instruction on new assignments and infrequent checks on daily work

*Your Roles and Responsibilities:*

Maintain the highest quality standards in all assigned data center locations and remote points of presence (POP).

Participate in performing physical installation, repair, maintenance, and testing activities as directed with meticulous attention to driving and maintaining the highest quality standards in the telecommunications industry.

Help perform card adds or replacements, software upgrades, and associated testing.

Recommend improvements to processes that may impact the quality of our network assets or improve overall efficiencies for any related process or system.

Provide site survey support for OSP and ISP projects, as well as large space & power and/or equipment deployments.

Perform site audits and reconcile data discrepancies in coordination with Network Surveillance and other groups as necessary.

Support the management of local construction vendors working on behalf of the company to ensure compliance with installation, repair, maintenance MOPs and standards, as well as quality and cleanliness.

Meet/coordinate with Local Exchange Carrier (LEC) and other technicians to facilitate timely installation, repair, and maintenance activities as necessary.

Perform site surveys in support of network builds, augments, or decommissions.

Assist in coordinating site access, equipment staging, and other tasks

Other duties as required. This list is not meant to be a comprehensive inventory of all responsibilities assigned to this position

*Required Qualifications/Skills:*

Associate's degree (A.A) or equivalent from a two-year college or technical school and 2 to 5 years related experience and/or training; or equivalent combination of education and experience

Builds productive internal and external working relationships

Exercises judgment within defined procedures and practices to determine appropriate action
* Knowledge of data center and POP infrastructure, including experience or deep understanding of OSP, ISP, interfacility cabling, fiber and copper distribution, AC/DC power systems, environmental controls, and relay rack/cabinet/cage construction.
* Familiarity with installing and maintaining various telecom/network equipment, including DWDMs, backbone and management routers, IP switches, and all-optical and digital infrastructure.
* Understanding splicing and maintaining and operating within a manhole, vault, or handhole environment.
* Knowledge of telecommunications testing equipment from microscopes and source and power meters to OTDRs and experience testing across all SONET and Ethernet bandwidths.
* Knowledge of telecommunications testing standards and procedures from length, wire-mapping, and bit error rate to power, delay, loss, reflectance and dispersion.
* Knowledge of state and local regulatory standards, procedures, and permitting requirements.
* Ability to work effectively with local exchange carrier (LEC) and other telecom service provider technicians, building landlords, electricians, construction operators, and non-technical end users.
* Ability to work independently, diagnose problems and take appropriate action with minimal supervision.
* Experience with spreadsheets, workflow and project management applications, and administrative software applications.

Understanding of how to use a Tier-1 ITSM platform

*Physical Demand & Work Environment:*
* Must have the ability to perform office-related tasks, which may include prolonged sitting or standing
* Must have the ability to move from place to place within an office environment
* Must be able to use a computer
* Must have the ability to communicate effectively
* Some positions may require occasional repetitive motion or movements of the wrists, hands, and/or fingers

Job Types: Full-time, Permanent