System/It Support Specialist

Position Summary

Role and Responsibilities

Provide first-line support to users for hardware, software, and network-related issues through various communication channels (phone, email, in-person).

Diagnose, troubleshoot, and resolve technical issues in a timely manner, escalating to higher-level support when necessary.
Install, configure, and maintain hardware, software, and peripheral equipment.
Manage and support user accounts, access permissions, and IT-related documentation.
Perform regular system maintenance, updates, and backups to ensure optimal system performance and security.
Assist in the setup and support of network systems, including routers, switches, and wireless access points.
Monitor and respond to alerts and security incidents, following company protocols to ensure data protection and security compliance.
Document and update technical procedures, user guides, and solutions in the knowledge base.

Skills and Qualifications

Minimum 1-year experience in an IT support role or equivalent technical support experience, included in-person support.

Deep knowledge of Microsoft operating systems – servers and clients
Microsoft Office Programs proficiency.
Hands-on experience with enterprise backup and recovery procedures, Antivirus solutions.
Basic Scripting abilities - Bash and PowerShell (mostly, understanding existing scripts)
Familiarity with networking.