Product Support Engineer

At Thales, we know technology has the ability to make our world more secure, sustainable, and inclusive – and that it’s all driven by human intelligence.

Because it takes human intelligence to build and power the systems and solutions that people depend on every day. So we stay curious and make space for diverse points of view. We share what we know and we challenge what’s possible.

We’re driving progress in some of the world’s most important industries - from the bottom of the oceans to the depths of space and cyberspace - and from manufacturing to engineering, we work together to build a future we can all trust.

Imperva, a Thales company, is a globally recognized cybersecurity leader, dedicated to securing data and applications across diverse environments. Our cutting-edge solutions empower organizations to safeguard their most critical assets, ensuring robust protection against emerging threats.

Lately Thales acquired Imperva and became a Top 5 Cyber Security Global Leader. Imperva, a Thales company, is committed to championing cybersecurity excellence and protecting the pulse of businesses worldwide. Our solutions proactively identify, evaluate, and eliminate current and emerging threats, ensuring organizations can innovate for their customers without compromising security. Globally, we prevent 89.71 billion attacks monthly, analyze 2.6 trillion requests monthly, and monitor threats in 184 countries.

We work in a Hybrid Model from home and from the office and We have been recognized as one of the Best 50 high-tech companies to work for in Israel 2024 by Dun & Bradstreet!
If you're passionate about shaping the future of cybersecurity and driving innovation in the field, we encourage you to seize this opportunity and become part of our team. Apply now to protect what matters most.

We're looking for a Support Engineer to join our team, located in Rehovot office.

As a Support Engineer for our End User Customers, you will play an integral part in building our Imperva Global Support Team, working alongside our exceptional team of professionals in Product Support, Engineering, QA, and Sales Security Engineering (SE). The successful applicant will gain a deep understanding of the Imperva product line technology while diagnosing and solving complex technical issues and creating a viable and timely solution to customers.

Key Responsibilities:

Become a focal point for technical issues for our clients and make sound decisions quickly.

Have a strong customer focus a must, paired with demonstrable Troubleshooting and Networking competency.

Understanding and documenting the customer’s requirements, managing expectations, and providing excellent customer service.

Analyzing customer feature requests and forwarding them for higher-level escalations.

Requirements:

Knowledge of Networking Protocols (TCP/IP, HTTP, DNS, SSL) – Must.

Proven problem-solving skills with a strong sense of customer commitment – Must.

Excellent English communication (written and verbal) and interpersonal skills – Must.

Experience in Technical Support OR Networking OR QA of Network/Security products – Advantage.

Prior experience with Linux and other Unix operating systems.

Skills with routing protocols (BGP, OSPF) – Advantage.

Prior scripting experience (Python, Perl, Shell) – Advantage.

Legal Notice:

Imperva as a Thales company champions inclusion, and we believe diversity strengthens the fabric of our culture. We are an equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law.

If you need an accommodation or assistance in order to apply for a position with Thales, please contact us at [email protected].

Thales, champions inclusion and we believe diversity strengthens the fabric of our culture. We are an equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, colour, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law.