Customer Success Manager

Description:

DealHub is a leading provider of sales engagement and revenue optimization solutions, empowering businesses to streamline their sales processes and drive growth. As a company that advocates a customer-first approach, we're known for our professional Success team and are hiring a Customer Success Manager who will ensure that DealHub’s full functionality and offerings are being leveraged, maximizing the value of each customer’s subscription.

As a Customer Success Manager, you will serve as the trusted point of contact for our customers and lead our customers step by step during the onboarding and ongoing process. Your main goal is to build strong relationships with customers, while making sure they are satisfied with the product, maintain high retention, and maximize expansion opportunities.

You will be responsible for leading and doing the implementation process, at a hands-on level, leading training sessions, and making sure the customer is satisfied with the solution and process.

Your day-to-day will include:

• Managing portfolio of mid-market customers, in different stages in their journey.
• Leading customer meetings on a daily basis, training sessions, QBRs, follow-ups and more.
• Understanding customers' business objectives and proactively identifying opportunities to drive value and ROI.
• Serving as a trusted advisor to customers, offering guidance and best practices to optimize their usage and adoption of the platform.
• Collaborating with cross-functional teams, including Sales, Product, and Support, to advocate for customer needs and ensure a seamless customer experience.
• Conduct regular business reviews with customers and proactively identify and address any issues or concerns to ensure customer satisfaction and retention.
• Identifying upsell and expansion opportunities within existing accounts, working closely with the Sales team.

To succeed as a Customer Success Manager, we expect you to:

• 3+ years of proven experience as a Customer Success Manager from SaaS companies - is a must
• Have an excellent customer-facing approach with fluent communication skills (verbal and written).
• Feel comfortable leading workshops and technical training sessions 
• Have proven hands-on experience with leading onboarding and implementation processes
• Have proven experience and understanding of CRM (Salesforce/Dynamics/Hubspot) and API integrations
• Have a good understanding of sales and business processes
• Act as the trusted advisor in front of the C-suite and senior levels
• Have a "can-do" approach, great problem-solving, and the ability to work under pressure
• Love working in a dynamic and fast-paced environment
• Be fluent in English, both written and verbal
• Experience with CPQ tools (an advantage)