Customer Support Specialist

Description:

DealHub is leading in the field of business application and with its unique quote-to-revenue solution helps the hottest names in the industry increase their revenue and manage their growth.

With an amazing customer-oriented approach and sharp minds, the Support team helps our customers with their technical problems and finds the right solution for them.

We are seeking for a Customer Support Specialist, to join the Support team and provide world-class support to our customers.

As a Customer Support Specialist, you will:

• Provide fast, professional, and personal support to Dealhub’s customers worldwide
• Work on a ticket system and communicate with the customers via emails, phone calls, and video calls
• Provide application support on Dealhub’s platform, mainly on configurations and integrations with other CRM platforms
• Do troubleshooting and ensure each ticket has been solved
• Make the customer satisfied with the solution and support provided

We expect you to:

• Have previous experience as a Support Specialist in a Saas B2B companies
• Have proven experience with CRM integrations and implementation
• Be familiar with business applications and CRM (Salesforce / Hubspot / etc.)
• Have excellent communication skills and a customer-oriented approach
• Be bold, ambitious, and make things done
• Think out of the box and lead a surprising problem-solving approach!
• Have prior experience with SQL queries
• Have a bachelor's degree in a relevant field (Information Technology/ Information Systems)
• Be a great team player!
• Be Fluent in English (both written and verbal)