Representative, Member Services - Israel

Overview:Member Service Representative with HebrewIsraelSt. HaRokmim 26Holon 5885849IsraelIn this role you will:Delivery of the highest levels of service in all interactions with Members & Customers and across all channels of communication. Align with all values associated with delivery of WOW service. An attitude to excellenceEngagement activities related to Member Coaching and Education (Walk In/ Inbound & Outbound interactions). Add value by providing guidance, awareness and training that supports business growth, Member awareness, local Sales & Marketing initiatives, Regional & EMEA goals/ targetsLiaise with other departments, work as a team, support team members in joint efforts to provide WOW ServiceAttend Member Meetings, Sales Events, Field Visits to Members as required, as a representative of the Company. Support these Events as directed to ensure its succesRespond timely and effectively to Member queries received via all channels of communication, in accordance with standards & targetsEnsure the highest levels of service and response accuracyAccurate & timely processing of orders & Back Line activities with associated tracking in accordance with standards and Service Level AgreementsEnsure familiarity with Self education, Information search, effective use of in-house and external training materials to achieve optimised performanceConform to all Contact Centre disciplines (Log In/ Log Out/ HCM / Not Ready Codes/ Rotas & schedules…)Support technical and ad hoc project roll outs, including Requirements Gathering, User Acceptance Testing, Sign Off, Training & ImplementationAttention to activities which support Business growth/ development (Walk In/ Inbound/ Outbound: proactive Coaching, Awareness & Up Education, support for S&M initiatives and Country/ Regional goals). Adding Value in every interaction!First line response in supporting Member needs, effectively handling all interactions and providing positive outcome in every instance for the MemberAdherence to Service/ Business Targets: key to the success of the positionMember records maintenanceAn Ambassador for Herbalife Brand in line with corporate values and EMEA goals to assure the Brand & image is maintainedCelebrate with our Members: acknowledge and congratulate all their successes…be fully engaged! Share your success story!Our requirements:Fluent level of Hebrew and min intermediate level of English languageAdditional knowledge of Russian or Arabic will be as an assetAn outgoing and positive attitude with the ability to positively influenceA desire to exceed Members expectations and passionate about making a positive contribution to the team, internal customers and MembersHighly capable of engaging with Members to coach, up educate & positively influenceA fast learner with experience of change managementA self-motivator with excellent organizational skillsDemonstrates excellent verbal and written communication skillsExcellent interpersonal skillsAbility to work independently and as part of a teamGood knowledge of MS Office apps and OutlookStrong Word Processing SkillsWhat we offer:International environmentCompany IT equiptmentMeal allowanceMedical insuranceLife insuranceTransportation allowance#LI-Hybrid#LI-MM1