Billing and Collection Expert

Guesty is the all-in-one platform for hospitality businesses to automate and optimize every aspect of their operations. With purpose-built technology, industry-wide expertise, and an R&D team of 200+ engineers, Guesty ensures that hospitality businesses can streamline and achieve growth, while delivering the best value to guests. With a complete suite of features and 150+ industry partners, including major booking OTAs like Airbnb, Vrbo, Booking.com, Tripadvisor, Expedia, Hopper, Google Travel, and many more, Guesty is transforming the hospitality industry with innovative solutions.

Today, Guesty has 15 offices and 700+ team members across the globe.

We are seeking an experienced Billing and Collection Expert to join our billing and collection team, and be a key player in the team’s daily activities. The ideal candidate will have data analysis experience, with attention to details and ability to prioritize tasks, along with extensive knowledge of financial software applications, specifically NetSuite, Zuora, and Stripe.

**This position is initially a maternity leave cover for a period of 9-10 months, with a strong possibility for a long-term role!

Requirements:

Qualifications:

Bachelor’s degree in Finance, Accounting, Business Administration, or a related field.
Proven experience (2+ years) in Billing and collections and Data analysis management.
Proficiency in NetSuite, Zuora & Stripe is an advantage.
Fluent in English.
Strong analytical skills with the ability to interpret financial data and metrics.
Excellent communication skills.
Strong attention to detail and organizational skills.
Ability to prioritize and multitask within a fast-paced environment.

Guesty is proud to be an Equal Opportunity Employer. We provide equal employment opportunities to all employees and applicants regardless of any characteristic protected by law.

Responsibilities:

Key Responsibilities:

Billing:
Be a focal point and a source of knowledge for the additional team members.
Handling requests and ensuring billing is accurate, timely, and compliant with company policies and regulations.
Collection:
Be familiar and assist with collection processes.
Software Expertise:
Experience with Netsuite, Zuora and Salesforce abilities and reports.
Excellent excel knowledge.
Customer Service:
Be responsive, accurate and professional when handling interaction with customer facing teams.