IT Support Specialist

Company is a successful, international scale-up in the LegalTech space, with the largest international community of IP professionals. We provide tech-enabled, high-quality, streamlined services to our clients who are primarily law firms and large corporations. We aim to be THE address for all IP lifecycle needs. We are currently in Bet Shemesh, but are moving in August to the Azrieli Office building in Modiin. What you will be doing: You will deliver tier 1 tech support, prioritizing ticketing and swiftly resolving issues. Your responsibilities extend to IT inventory management and evaluating tools, with a focus on Google Workspace and the Microsoft platform. Embracing a “rosh gadol” mindset, you’ll proactively seek innovative solutions. Amidst the fast-paced tech landscape, your role demands continuous learning and adaptability. Key Roles and Responsibilities * Prioritize ticket resolution as the primary focus, ensuring prompt and effective IT support for employees. * Innovate solutions and streamline workflows * Keep up-to-date with emerging technologies and integrate new features to enhance system functionality. * Adapt to the fast-paced environment by demonstrating self-leadership and flexibility in handling changes. * Utilize strong oral communication skills to lead the team through the dynamic IT landscape. * Provide IT assistance on demand, conduct end-user training sessions, monitor system performance metrics, and manage inventory to maintain operational efficiency. Requirements: * Full time position Sun-Thurs * Minimum of 1 – 2 years of relevant experience in IT. * Certification in Google Workspace or Microsoft skills is preferred. * Proficiency in SQL is advantageous. * Familiarity with AWS is a plus. * Understanding of CRM systems. * Demonstrated reliability and punctuality. * Ability to focus on tasks with initiative and proactive problem-solving skills.