Customer Success Manager - Temporary Position

Description:

We are looking for a driven, ambitious, and results-oriented Customer Success Manager to join our fast-growing team at Global-e.

In this role, you will serve as a trusted advisor to our customers - using data, strategic insights, and market trends to optimize performance, drive growth, enhance the end-consumer shopping experience, and maximize revenue.

Responsibilities

• Analyze and monitor the performance of international customers across multiple KPIs.
• Prepare periodic performance reports with clear insights and actionable recommendations.
• Identify growth opportunities based on data, trends, and business logic.
• Advise customers on best practices, optimizing both strategic and operational decision-making.
• Develop scalable methods for monitoring and improving client performance across multiple accounts.
• Collaborate closely with Support, Product, and Sales to represent customer needs and influence product enhancements.
• Manage renewals, expansions, and long-term customer value to ensure ongoing success and retention.

• 2-4 years of experience in a client-facing role (CSM, Account Management, Consulting, or similar).
• English - native level (spoken and written).
• Proven ability to manage, prioritize, and execute across multiple parallel projects.
• Experience delivering customer-centric solutions based on business needs.
• Experience with BI tools - advantage.
• BA/BSc degree required; MBA – advantage.
• Strong analytical and problem solving skills.
• Excellent communication, interpersonal, negotiation, and presentation abilities.
• Team player with service orientation and strong business acumen.