Payments Operations Specialist

Description:

We are seeking a highly skilled and motivated Payments Operations Specialist with a strong technical and data-oriented background to join our Payments team. The ideal candidate will bring hands-on experience in payment flows, system behavior, and integrations, with the ability to investigate issues, analyze data, and support daily operations in a fast-paced environment.

Key Responsibilities:

• Support daily operations of payment products, ensuring smooth functionality and optimal performance.
• Investigate and resolve payment-related issues across gateways, acquirers, and payment methods.
• Analyze payment data to identify trends, anomalies, and improvement opportunities (e.g., declines, approval rates).
• Collaborate with cross-functional teams (Product, R&D, Finance, NOC) to resolve escalations and improve processes.
• Work closely with external partners (PSPs, acquirers and alternative payment providers) to ensure seamless operations and efficient issue resolution.
• Support and monitor payment integrations, including API-based flows, ensuring correct implementation and ongoing stability.
• Assist in managing payment flows, including authorization, capture, refunds, and 3DS authentication.
• Contribute to process improvements and automation initiatives to enhance efficiency.

• At least 2+ years of hands-on experience in payment flows and payment operations (mandatory).
• Bachelor’s degree in Industrial Engineering, Business Administration, Economics, or a related field.
• Strong experience with SQL and Excel.
• Familiarity with payment gateways, APIs, and integration flows.
• Experience with BI tools (e.g., QlikSense) – advantage.
• Strong analytical and problem-solving skills with high attention to detail.
• Ability to work independently and manage multiple tasks in a dynamic environment.
• Excellent verbal and written communication skills