Representative, Member Services - Israel

Overview:Customer Service Representative with HebrewIsraelSt. HaRokmim 26Holon 5885849IsraelIn this role you will:Delivery of the highest levels of service in all interactions with Members & Customers and across all channels of communication. Align with all values associated with delivery of WOW service. An attitude to excellenceEngagement activities related to Member Coaching and Education (Walk In/ Inbound & Outbound interactions). Add value by providing guidance, awareness and training that supports business growth, Member awareness, local Sales & Marketing initiatives, Regional & EMEA goals/ targetsLiaise with other departments, work as a team, support team members in joint efforts to provide WOW ServiceAttend Member Meetings, Sales Events, Field Visits to Members as required, as a representative of the Company. Support these Events as directed to ensure its succesRespond timely and effectively to Member queries received via all channels of communication, in accordance with standards & targetsEnsure the highest levels of service and response accuracyAccurate & timely processing of orders & Back Line activities with associated tracking in accordance with standards and Service Level AgreementsEnsure familiarity with Self education, Information search, effective use of in-house and external training materials to achieve optimised performanceConform to all Contact Centre disciplines (Log In/ Log Out/ HCM / Not Ready Codes/ Rotas & schedules…)Support technical and ad hoc project roll outs, including Requirements Gathering, User Acceptance Testing, Sign Off, Training & ImplementationAttention to activities which support Business growth/ development (Walk In/ Inbound/ Outbound: proactive Coaching, Awareness & Up Education, support for S&M initiatives and Country/ Regional goals). Adding Value in every interaction!First line response in supporting Member needs, effectively handling all interactions and providing positive outcome in every instance for the MemberAdherence to Service/ Business Targets: key to the success of the positionMember records maintenanceAn Ambassador for Herbalife Brand in line with corporate values and EMEA goals to assure the Brand & image is maintainedCelebrate with our Members: acknowledge and congratulate all their successes…be fully engaged! Share your success story!Our requirements:Fluent level of Hebrew and min intermediate level of English languageAdditional knowledge of Russian or Arabic will be as an assetAvailability to work between Sunday - Friday (2-3 Friday monthly, half a day at work)Be able to work everyday mostly in the officeAn outgoing and positive attitude with the ability to positively influenceA desire to exceed Members expectations and passionate about making a positive contribution to the team, internal customers and MembersHighly capable of engaging with Members to coach, up educate & positively influenceA fast learner with experience of change managementA self-motivator with excellent organizational skillsDemonstrates excellent verbal and written communication skillsExcellent interpersonal skillsAbility to work independently and as part of a teamGood knowledge of MS Office apps and OutlookStrong Word Processing SkillsWhat we offer:International environmentCompany IT equiptmentMeal allowanceMedical insuranceLife insuranceTransportation allowance