Representative, Member Services - Israel

Overview:

Customer Service Representative with Hebrew

Israel

St. HaRokmim 26

Holon 5885849

Israel

In this role you will:

Delivery of the highest levels of service in all interactions with Members & Customers and across all channels of communication. Align with all values associated with delivery of WOW service. An attitude to excellence
Engagement activities related to Member Coaching and Education (Walk In/ Inbound & Outbound interactions). Add value by providing guidance, awareness and training that supports business growth, Member awareness, local Sales & Marketing initiatives, Regional & EMEA goals/ targets
Liaise with other departments, work as a team, support team members in joint efforts to provide WOW Service
Attend Member Meetings, Sales Events, Field Visits to Members as required, as a representative of the Company. Support these Events as directed to ensure its succes
Respond timely and effectively to Member queries received via all channels of communication, in accordance with standards & targets
Ensure the highest levels of service and response accuracy
Accurate & timely processing of orders & Back Line activities with associated tracking in accordance with standards and Service Level Agreements
Ensure familiarity with Self education, Information search, effective use of in-house and external training materials to achieve optimised performance
Conform to all Contact Centre disciplines (Log In/ Log Out/ HCM / Not Ready Codes/ Rotas & schedules…)
Support technical and ad hoc project roll outs, including Requirements Gathering, User Acceptance Testing, Sign Off, Training & Implementation
Attention to activities which support Business growth/ development (Walk In/ Inbound/ Outbound: proactive Coaching, Awareness & Up Education, support for S&M initiatives and Country/ Regional goals). Adding Value in every interaction!
First line response in supporting Member needs, effectively handling all interactions and providing positive outcome in every instance for the Member
Adherence to Service/ Business Targets: key to the success of the position
Member records maintenance
An Ambassador for Herbalife Brand in line with corporate values and EMEA goals to assure the Brand & image is maintained
Celebrate with our Members: acknowledge and congratulate all their successes…be fully engaged! Share your success story!

Our requirements:

Fluent level of Hebrew and min intermediate level of English language
Additional knowledge of Russian or Arabic will be as an asset
Availability to work between Sunday - Friday (2-3 Friday monthly, half a day at work)
Be able to work everyday mostly in the office
An outgoing and positive attitude with the ability to positively influence
A desire to exceed Members expectations and passionate about making a positive contribution to the team, internal customers and Members
Highly capable of engaging with Members to coach, up educate & positively influence
A fast learner with experience of change management
A self-motivator with excellent organizational skills
Demonstrates excellent verbal and written communication skills
Excellent interpersonal skills
Ability to work independently and as part of a team
Good knowledge of MS Office apps and Outlook
Strong Word Processing Skills

What we offer:

International environment
Company IT equiptment
Meal allowance
Medical insurance
Life insurance
Transportation allowance