Help Desk Specialist

Description:

Exodigo is the leading underground mapping solution for non-intrusive discovery. Our platforms combine multi-sensor fusion, 3D imaging, and AI technologies to create complete, accurate underground maps that enable confident decision-making for customers across the built world. We transform the project lifecycle for our customers, who include key community stakeholders in the utilities, transportation and government sectors. 

We are experiencing sky-rocketing growth and closed a historically large $105M Series A round in February of 2024.

 Exodigo is seeking a highly skilled and motivated Help Desk Technician to join our IT team.

This role is critical in providing technical support to our employees, ensuring smooth day-to-day IT operations, and delivering excellent customer service.

• Provide first-line technical support to employees, troubleshooting software, hardware, and network issues. 
• Respond to and resolve help desk tickets in a timely manner, ensuring minimal disruption to business operations. 
• Install, configure, and maintain end-user devices, including laptops, desktops, printers, and peripherals. 
• Assist with the onboarding and offboarding of employees, including account setup, system access, and IT orientation. 
• Support enterprise applications, including operating systems (Windows/macOS), productivity tools, and collaboration platforms. 
• Escalate complex technical issues to senior IT staff when necessary. 
• Maintain accurate documentation of IT support requests and resolutions. 
• Ensure compliance with IT security policies and best practices. 
• Contribute to IT projects, including system upgrades, deployments, and process improvements.  

• 3+ years of experience in IT support or a similar role
• Fluent English with excellent verbal and written communication skills
• Strong knowledge of Windows and macOS operating systems
• Experience troubleshooting hardware, software, and network connectivity issues
• Familiarity with cloud IT tools (EntraID, Intune), including ticketing systems and remote support solutions 
• Excellent problem-solving skills with a customer-oriented approach
• Strong communication skills and ability to work well in a team
• Ability to prioritize and manage multiple tasks in a fast-paced environment
• IT certifications (e.g., CompTIA A+, Microsoft, ITIL) are a plus

Personal Attributes:

• A proactive and detail-oriented mindset. 
• Strong analytical and troubleshooting skills. 
• Ability to work independently and as part of a team. 
• Excellent time management and organizational skills