Technical Support Engineer

This is an excellent opportunity for a customer-focused and technically savvy engineer.

We are seeking a full-time Technical Support Engineer. The Technical Support Engineer will be responsible for resolving customer issues and performing onsite installation, training and maintenance.  This position involves extensive overseas travel.

Essential Duties & Responsibilities:

• Provide Customer Service and Support for BioView systems; by phone, remote tools, and physically at customer sites worldwide
• Assist customers in troubleshooting and resolving support issues, including operation, maintenance, database management, operating system, custom configuration, and performance tuning. 
• Carry out installations and training of BioView products at customer sites around the world
• Follow up on service calls and customer requests to ensure delivery or resolution
• Document and maintain Field Document Forms; Service Records, and Customer Complaint records in compliance with BioView Quality Management System
• Ensure customer satisfaction through professionalism and swift resolution

Qualifications and Experience:

• Mechanical / Electrical / Computer Engineer / Practical Engineer education background
• Excellent written and oral English communication skills - Must
• Excellent customer oriented individual
• Technical background assembling and servicing complex integrated systems
• A keen understanding of computer hardware and Windows OS
• Prior relevant work experience providing technical support (medical device-advantage)
• Experience working with microscopy-based systems (advantage)
• Proficient with MS Office applications
• Experience performing frontal customer technical training

Working Conditions:

• Ability to travel extensively overseas
• Friday: rotational on-call duty