Customer Support Specialist

Company Description - SaaS company that helps more than 3,500 finance teams transform accounting operations with agentic AI that handles repetitive, process-driven work for finance teams. The platform focuses on Accounts Payable Automation and Financial Close Automation.

You can ready more about us at www.dokka.com

Role Description The Customer Support Specialist is a starting as full-time remote and may move to Hybrid in the future. The role responsible for supporting customers who use DOKKA’s AI-driven finance automation platform. Day-to-day tasks include responding to customer inquiries via email, chat, and video calls, guiding users through product features, and troubleshooting issues related to accounts payable and financial close workflows, once experienced is gained the person will be leading implementation projects, conduct users training and clients Onboarding.

Qualifications

• Customer Support and Customer Satisfaction skills
• Interpersonal Skills, including empathy, active listening, and the ability to communicate clearly.
• Technical Support capabilities
• Analytical Skills to interpret customer issues
• Strong written and verbal communication skills in English.
• Comfort working remotely
• Experience supporting SaaS or fintech/finance-related products is beneficial.
• Familiarity with accounting processes or ERP systems is a plus.
• Associate or bachelor’s degree in a relevant field (Accounting, Business Management, Economics)