Technical Support Engineer

An innovative Israeli MedTech company developing an advanced AI-powered medical diagnostic platform for the automated detection and classification of cancer cells.

The company integrates high-precision optical hardware and complex imaging systems with proprietary deep learning algorithms, enabling clinical laboratories and hospitals worldwide to elevate diagnostic precision and streamline critical pathological workflows.

Operating on a global scale, the firm bridges cutting-edge multidisciplinary engineering with direct clinical impact across premier healthcare institutions.

The office is located adjacent to the train station, supporting global customer deployments.

Role Description

• Serving as a Global Field Service & Technical Support Engineer, serving as the technical authority and primary point of contact for international clinical customers.
• Performing on-site system installations, system calibrations, preventive maintenance, and complex troubleshooting at customer sites worldwide.
• Delivering professional on-site and remote technical training sessions for laboratory teams, clinical operators, and biomedical engineers.
• Diagnosing and resolving multidisciplinary hardware, software, and electro-optical issues in complex Windows-based production environments.
• Operating in an international, English-speaking ecosystem with extensive global travel to hospitals and clinical laboratories.
• Participating in an on-call rotation schedule (including occasional remote Friday shifts, compensated with compensatory rest days).

Requirements-

• B.Sc. in Engineering (Mechanical, Electrical, Computer, or Biomedical) or a Practical Engineering degree – Mandatory
• Exceptional, fluent written and verbal English communication skills for global customer interactions – Mandatory
• Hands-on technical background in assembling, integrating, and troubleshooting complex multidisciplinary systems – Mandatory
• Deep technical understanding of PC hardware architecture and Windows OS environments – Mandatory
• Proven background in technical support (Tier 2/3) or field service engineering – Mandatory
• Demonstrated track record delivering front-facing technical training and onboarding to clients – Mandatory
• Strong customer-centric mindset, excellent analytical troubleshooting skills, and multitasking abilities – Mandatory
• Full proficiency in MS Office tools (Word, Excel, PowerPoint, Outlook) – Mandatory
• Prior professional experience within the Medical Device or clinical technology domain – Significant Advantage
• Practical experience working with microscopy systems, imaging devices, or digital pathology scanners – Significant Advantage