IT Help Desk Support

IT Help Desk Support | No Experience Required

Looking for your first opportunity in IT? Start your career in a professional Help Desk team — no previous work experience required!

A leading organization in Central Israel is looking for motivated, tech-oriented candidates to join its IT Help Desk Support team.

This is an excellent opportunity for students, technology course graduates, and candidates with a relevant technical or military background who want to gain hands-on experience in a professional IT environment.

No previous Help Desk or professional IT experience is required. Relevant technical education, professional training, or a qualifying technical background is sufficient.

The position offers both part-time and full-time opportunities in a 24/7 shift-based environment.

What You'll Do

• Provide first-line technical support as part of a professional Help Desk team.
• Assist users with initial technical issues and troubleshooting.
• Document, track, and follow up on technical support requests.
• Identify issues requiring additional technical assistance and escalate them to relevant teams.
• Work closely with IT support colleagues in a structured operational environment.
• Develop practical IT troubleshooting and technical support skills.

Who Can Apply?

Candidates with at least one of the following backgrounds:

• Students or graduates in Computer Science, Information Systems, or Software Engineering.
• Students or graduates in Industrial Engineering and Management or Business Administration with a specialization in Information Systems.
• Students or graduates of relevant practical engineering programs, including Electrical Engineering and Biotechnology.
• Graduates of relevant technology courses, even without previous professional IT experience.
• Candidates with relevant technical experience gained during military service.

Requirements

• At least one of the qualifying educational, technical training, or military technical backgrounds listed above.
• Strong technical orientation and motivation to develop a career in IT.
• Good communication skills and a service-oriented approach.
• Ability to work in a structured, shift-based support environment.
• Availability for shifts in a 24/7 operation, including weekends and holidays.
• Ability to commit to the position for two years.
• Willingness to participate in designated on-call shifts from home.

Working Hours & Employment Options

• Part-time: 3–4 shifts per week, with a minimum of 90 working hours per month.
• Full-time: Also available.
• Shift Schedule: 24/7 operation, including weekends and holidays.
• Commitment: Two years.
• On-call: Availability for designated on-call shifts from home, lasting up to 8 hours.

On-Call Compensation

Approved on-call hours are compensated at 20% of the regular hourly wage per approved on-call hour, based on hours reported and approved by the organization.

Position Details

• Location: Central Israel
• Workplace Type: On-site, with designated on-call shifts from home
• Employment Type: Part-time or Full-time
• Experience Level: Entry-level

Ready to gain practical IT experience and take your first step into the technology industry? Apply today!