Information Technology Manager

About the Company

Magenta Medical is a Class III medical device company developing the world’s smallest heart pump, meant to provide minimally invasive support to the heart during acute episodes of dysfunction. The Elevate™ System is multi-disciplinary, involving mechanical engineering, materials science, electrical engineering, software, algorithms, and state-of-the-art catheter fabrication techniques. As we approach commercial manufacturing and scale-up, we're expanding our Operations, Engineering, Clinical Support, R&D, and Marketing teams. We are looking for the best people possible who can help us advance the Elevate™ System to the market and help us save more lives.

About the Role

We are looking for an experienced, hands-on IT Infrastructure & Operations Manager to join our growing team at Magenta Medical. In this role, you will own the company's IT infrastructure and operations across multiple sites, ensuring reliable, secure, and efficient IT services. The position combines hands-on technical expertise with overall responsibility for IT operations, external service providers, information security, and continuous improvement in a dynamic, regulated medical device environment.

Responsibilities

• Manage and maintain the company's IT infrastructure, including networks, endpoints, Microsoft 365, cloud services, and core IT systems.
• Ensure system reliability, performance, and security through ongoing monitoring, maintenance, updates, backups, and endpoint protection.
• Manage secure remote access solutions, including VPN connectivity, MFA, and access controls.
• Ensure consistent IT infrastructure, connectivity, and support across multiple company sites.
• Manage outsourced IT service providers, including help desk, infrastructure, and network support, ensuring high service levels and timely issue resolution.
• Oversee IT vendors, contracts, and budgets.
• Manage user accounts, permissions, and access rights, including employee onboarding and offboarding processes.
• Maintain and improve information security practices and support compliance with ISO 13485 and ISO 27001 requirements, in collaboration with the CISO and internal stakeholders.
• Support business continuity, disaster recovery, and IT infrastructure improvement initiatives.

Qualifications

• 5+ years of experience in IT Infrastructure and Operations, including previous experience in a managerial or team lead role – must.
• Strong hands-on technical expertise in Microsoft 365, cloud environments, networking, VPN, firewalls, endpoint management, and IT infrastructure – must.
• Proven experience managing external IT service providers and vendors – must.
• Excellent communication and interpersonal skills, with a strong service-oriented approach and the ability to communicate technical concepts to non-technical stakeholders.
• Ability to work independently, prioritize tasks, and manage multiple projects simultaneously in a dynamic environment.

Required Skills

• Strong hands-on technical expertise in Microsoft 365, cloud environments, networking, VPN, firewalls, endpoint management, and IT infrastructure – must.
• Proven experience managing external IT service providers and vendors – must.
• Excellent communication and interpersonal skills, with a strong service-oriented approach and the ability to communicate technical concepts to non-technical stakeholders.
• Ability to work independently, prioritize tasks, and manage multiple projects simultaneously in a dynamic environment.

Preferred Skills

• Experience working in a regulated environment, preferably in the medical device industry, with familiarity with ISO 13485 and ISO 27001 standards.
• Relevant academic degree or professional certifications in IT, Microsoft technologies, networking, or information security.