Customer Success Manager – Marketing Technology (SaaS)

Location: Tel Aviv, Israel

About the Role

We are looking for an experienced Customer Success Manager to join a growing SaaS company developing innovative technology solutions for the marketing industry.

In this role, you will build long-term relationships with B2B customers, drive product adoption, and help customers achieve measurable business results. You will act as a trusted partner, helping clients maximize the value of the platform while driving customer satisfaction, retention, and account growth.

You will work closely with Product, Sales, Marketing, and technical teams in a dynamic, international environment.

Key Responsibilities

• Manage and develop long-term relationships with a portfolio of B2B customers, including international clients.
• Lead customer onboarding, product adoption, and ongoing engagement.
• Understand customer business goals, marketing challenges, and workflows, and provide actionable recommendations.
• Monitor customer health, engagement, and product usage to identify risks and improve retention.
• Conduct regular business reviews, demonstrate product value, and align on success metrics.
• Identify opportunities for account expansion, upselling, and cross-selling.
• Analyze customer data, product usage, and performance metrics to identify opportunities for optimization and growth.
• Gather customer feedback and collaborate with internal teams to improve the product and customer experience.
• Manage customer expectations, resolve issues, and coordinate internal resources to ensure timely solutions.
• Identify opportunities to improve onboarding processes and customer success workflows.

Requirements

• 3+ years of experience in Customer Success, Account Management, or Client Services within a B2B SaaS or technology company.
• Experience managing B2B customers, preferably international or enterprise accounts.
• Strong understanding of digital marketing, MarTech, or marketing-related products.
• Proven ability to drive product adoption, customer engagement, retention, and account growth.
• Experience managing senior stakeholders and building long-term customer relationships.
• Strong analytical skills and the ability to translate data into actionable recommendations.
• Excellent communication, presentation, project management, and organizational skills.
• Commercial mindset with the ability to identify growth opportunities and demonstrate business value.
• Native or near-native English, written and spoken.

Advantages

• Experience with SaaS platforms focused on marketing, advertising, or business growth.
• Familiarity with digital marketing workflows, campaign performance metrics, or marketing analytics tools.
• Experience working with international technology companies or enterprise customers.
• Experience collaborating with Product, Sales, Marketing, and technical teams.
• Familiarity with AI-powered marketing tools or marketing automation platforms.

What We Offer

• An opportunity to join a growing technology company developing innovative solutions for the marketing industry.
• Direct engagement with international B2B customers.
• A high-impact role with ownership of customer relationships and measurable business outcomes.
• Close collaboration with Product, Sales, and Marketing teams.
• A dynamic environment with opportunities for professional growth and development.