Head of Business Continuity & Processes JB-26802

About us:

At Cal, we believe in the power of change. We lead innovations and initiate countless transformations.

We are shaping the future of payments, influencing and improving the reality for hundreds of thousands of customers and businesses in Israel.

We believe in our people, encourage professionalism, excellence, personal development

and we're dedicated provide the best employee experience.

We invite you to join the transformation and take part in shaping our shared story.

About the role:

We are looking for a leader to oversee process development, business continuity, working methodologies, and central operations within the OCIO function, which serves as a strategic and managerial arm of the Technology Division’s leadership.

Process Development & Operational Excellence

• Analyze and improve business processes, implementing methodologies and solutions to enhance operational efficiency.
• Define Key Performance Indicators (KPIs), and establish ongoing measurement and monitoring mechanisms.

Business Continuity & Organizational Resilience

• Develop, maintain, and implement Business Continuity Plans (BCP), including Business Impact Analysis (BIA), risk assessments, and risk mitigation strategies.
• Lead emergency drills, Disaster Recovery (DR) exercises, readiness assessments, and crisis management processes.
• Collaborate with regulatory bodies, audit, risk management, and information security teams, and coordinate the company-wide Business Continuity Coordinators Forum through a matrix management approach.

Governance, Reporting & Stakeholder Management

• Coordinate reporting processes for senior management and corporate governance forums, including preparation, follow-up, and adherence to deadlines.
• Develop organizational policies, procedures, methodologies, and standards, and maintain company-wide procedures.
• Monitor objectives, cross-organizational initiatives, and strategic projects.
• Manage the division’s interfaces with central corporate functions and organizational control functions, including risk management, legal counsel, and internal audit.
• Lead cross-functional collaboration across business, technology, and corporate units.

Requirements:

• Bachelor’s degree in industrial engineering and management, Information Systems, or another relevant field- required.
• Master’s degree- an advantage.
• 5+ years of experience in process management, operational excellence, or corporate governance and support functions.
• Experience leading cross-functional, organization-wide processes in a large organization, preferably in a financial environment.
• Experience managing business continuity, operational risk management, or disaster recovery (DR).
• Experience leading transformation, automation, and process improvement projects.
• Familiarity with BCP and DR principles and financial industry regulations.
• Experience working with Business Intelligence (BI) tools, data analysis, and performance monitoring.
• Familiarity with automation technologies and Artificial Intelligence (AI).
• Strong strategic and systems-thinking capabilities.
• Ability to lead change and drive collaboration across stakeholders without direct authority.
• Strong analytical thinking and complex problem-solving skills.
• Excellent written and verbal communication and presentation skills, including the ability to present to senior management.
• Proactive, independent, and able to manage multiple priorities in a dynamic environment.
• Excellent interpersonal skills and the ability to engage and influence stakeholders.