Help Desk Technician

Location: Holon

We are looking for a Help Desk Technician to the IT team and provide technical support to employees across the organization.

The role includes troubleshooting hardware, software, network, and access-related issues, managing IT service requests, and ensuring a high level of user satisfaction.

Key Responsibilities

• Provide Level 1–2 technical support, both remotely and on-site.
• Troubleshoot hardware, software, and network issues.
• Install, configure, and maintain Windows workstations and IT equipment.
• Manage users and permissions in Active Directory and Microsoft 365.
• Support basic network connectivity (LAN, Wi-Fi, VPN).
• Handle IT onboarding and offboarding processes.
• Manage and track support tickets through resolution.
• Maintain IT documentation and equipment inventory.

Requirements

• 2+ years of experience in Help Desk or IT Support roles.
• Strong knowledge of Windows 10/11.
• Hands-on experience with Active Directory and Microsoft 365 (Exchange Online, Teams, OneDrive).
• Basic understanding of TCP/IP, DNS, and DHCP.
• Excellent troubleshooting and problem-solving skills.
• Strong communication skills and a service-oriented mindset.
• Ability to prioritize tasks and work under pressure.
• Fluent Hebrew and technical English proficiency.

Nice to Have

• IT certifications (CompTIA A+, MCSA, Microsoft 365, CCNA).
• Experience with ticketing systems (ServiceNow, Jira, SysAid).
• Familiarity with Intune, SCCM, remote support tools, or virtualization.
• Experience supporting large enterprise environments.

Additional Information

• Full-time position.
• Paid on-call duties.
• Competitive salary based on experience.