Customer Success Manager

We are looking for an experienced Customer Success Manager to join our team and take ownership of relationships with medium-sized and enterprise customers, as well as strategic partners.

Key Responsibilities:

• Manage ongoing relationships with medium-sized and enterprise customers and strategic partners.
• Own the full customer journey, including onboarding, implementation, ongoing adoption, and expansion.
• Proactively drive product adoption and usage across the customer base.
• Develop a strong understanding of customer business processes and operational needs.
• Lead business status meetings, including QBRs and MBRs, presenting data, insights, and action plans.
• Deliver customer training and enablement sessions.
• Identify churn risks and lead proactive retention and mitigation initiatives.

Requirements:

• 3+ years of experience in Customer Success, Account Management, or Strategic Partnerships
• Experience in FinTech – an advantage.
• Experience working with B2B SaaS companies – an advantage.
• Proven ability to manage complex, multi-stakeholder processes and prioritize multiple tasks effectively.
• Excellent interpersonal and communication skills, combined with a strong business-oriented and service mindset.
• Experience working with CRM / Ticketing systems, such as Zendesk.