Order & Operations Coordinator – Medical Equipment Company

Company Description ACT Medical Ltd., founded in 1994, is a medical equipment company focused on innovative therapies in Cardiac Surgery, Critical Care, Neurology, and Dialysis. The company represents leading international manufacturers to bring advanced technologies and high-quality treatment options to healthcare providers. ACT Medical is driven by the vision “Act for Life,” which guides its choice of partners and the clinical solutions it offers. The organization is committed to improving medical practice while keeping patient well-being at the center of every decision. Team members join a mission-driven environment that values innovation, responsibility, and patient-focused care.
Role Description The Order & Operations Coordinator is a full-time, on-site role based in West Jerusalem. This position is responsible for managing the end-to-end order process for medical equipment and supplies, including receiving purchase orders, verifying details, coordinating with suppliers, tracking shipments, and ensuring timely delivery to healthcare clients. The coordinator updates and maintains operational and inventory records, prepares documentation, and supports compliance with company and regulatory procedures. Daily work involves close collaboration with sales, logistics, and finance teams, responding to customer inquiries, resolving order-related issues, and providing clear communication to internal and external stakeholders. The role requires proactive follow-up, attention to detail, and the ability to prioritize multiple tasks in a fast-paced medical environment.
Qualifications

• Strong analytical skills to review orders, track data, monitor inventory levels, and support process improvement.
• Clear and professional communication skills for coordinating with customers, suppliers, and internal teams.
• Experience in operations management or coordination, preferably within medical equipment, healthcare, or a similar regulated industry.
• Customer service skills to handle inquiries, support clients, and resolve issues in a timely and respectful manner.
• Administrative assistance skills, including accurate data entry, document management, and proficiency with office software and ERP/CRM systems.
• Ability to work on-site in West Jerusalem, manage multiple priorities, and maintain high accuracy under time constraints.
• Relevant education such as a diploma or degree in business, logistics, healthcare administration, or a related field is an advantage.
• Experience with medical terminology or medical device/equipment operations is beneficial.
• Strong organizational skills and a commitment to patient-centered, ethical business practices.