Billing and Collections Specialist

The role

You will support Kaltura’s billing and collections activities by preparing and delivering accurate customer invoices, following up on outstanding balances, and helping resolve billing and payment issues.

This role works closely with customers and with Sales, Customer Success, Revenue Operations, and Accounting. The ideal candidate is organized, detail-oriented, customer-focused, and comfortable managing a high volume of activity in a fast-paced SaaS environment.

The day-to-day

• Review customer agreements and order forms to ensure accurate booking, billing setup, and invoice generation.
• Prepare, issue, and deliver customer invoices while maintaining accurate billing records across company systems.
• Manage collections activities for open and past-due accounts, including customer outreach, follow-up, and payment tracking.
• Investigate and resolve billing, payment, and account discrepancies in partnership with customers and internal stakeholders.
• Process billing adjustments, credit memos, cancellations, and vendor/customer account documentation as needed.
• Support month-end close activities, reporting, account reconciliations, and ongoing billing and revenue operations processes.

Ideally, we’re looking for:

• At least five years of hands-on experience in billing, accounts receivable, collections.
• Strong understanding of customer invoicing, payment follow-up, account reconciliation, and dispute resolution.
• Experience working with Salesforce (must) and financial systems such as NetSuite or Sage Intacct (advantage).
• Strong Excel, analytical, organizational, and problem-solving skills, with high attention to detail.
• Excellent written and verbal communication skills, with the ability to work independently and collaborate across teams.
• Experience working in a SaaS or technology company.

These would also be nice:

• Experience with customer invoicing portals and high-volume customer accounts.
• A bachelor’s degree in economics, business, finance, accounting, or a related field.

The perks:

1. Hybrid, flexible work environment
2. Extended private health (including mental) insurance
3. Personal and professional development programs
4. Occasional Cross company long weekends