Customer Success Manager

About BIScience

BIScience is an Internet technology company pioneering the world of digital media and audience intelligence with innovative technologies, harnessing user-centric data at scale to bring new insights into the online marketing industry and audience analytics. Our product suite helps online marketers, media buyers, brand managers, sales managers, and business analysts benchmark marketing and advertising effectiveness, perform digital behavioral journey analysis, get an outlook on competitive intelligence, purchase intent, brand engagement, eCommerce activities, and analyze targeted and behavior-based online information.

BIScience is a fast-growing global company with customers spanning from more than 60 markets including fortune 500 companies.

About the Position

BIScience is seeking for a Customer Success Manager to join our fast-growing team. In this role, you will play a pivotal part in supporting our local and international customers by providing technical assistance, account management, and proactive solutions.

We are looking for someone with a strong background in data services, who possesses robust analytical and Excel skills, and ideally, previous experience working with data-driven or SaaS products. You should have a keen interest in technology and business and be comfortable in a customer-facing role, serving as the primary technical and commercial contact and advocate for our clients.

Responsibilities:

• Serve as the main point of contact for customer sales and technical requests.
• Own and actively manage an assigned book of business, driving deeper adoption and expanded use of BIScience solutions across each client account.
• Identify and pursue growth opportunities to drive revenue expansion.
• Facilitate new account setups and ongoing user management.
• Act as the customer’s advocate internally, collaborating with product management, engineering, sales, and finance teams.
• Track and monitor technical cases, proactively identifying areas of concern to ensure timely resolution

Requirements:

• 4+ years of experience in Customer Success, Account Management, or Technical Support in a SaaS or data-centric business.
• Strong understanding of data delivery concepts such as ETL pipelines, data formats (JSON, CSV), and integrations.
• Experience with SQL and database management tools– required.
• Proven track record of managing customer relationships, renewals, and retention.
• Experience with customer success tools ( e.g. Salesforce)
• Excellent communication skills with both technical and non-technical stakeholders; fluent in English.
• Ability to manage multiple accounts and priorities in a fast-paced environment.
• Experience supporting enterprise customers with complex integrations.

If you're a detail-oriented professional with strong data expertise, a passion for customer success, and the ability to support a global client base, we’d love to hear from you!