Application Support Specialist (37603)

Application Support Specialist | Mertens Malam Team | Central Israel

Mertens Malam Team is hiring an Application Support Specialist for a healthcare organization in Central Israel. The role combines technical support, customer service, and troubleshooting in a dynamic environment as part of the Information Systems Division.

Responsibilities:

Provide technical support by phone and through the WhatsApp digital channel to organizational users and healthcare fund members

Handle support requests and troubleshoot technical issues

Work with Windows, Office, internet tools, and organizational information systems

Provide professional service in a dynamic support environment

Requirements:

Previous experience in a support or service center - an advantage

Strong computer skills and proficiency in Windows, Office, and internet tools - an advantage

Strong affinity for customer service and technology, with the ability to lead conversations and troubleshoot issues

System-oriented thinking and independent learning capabilities

High level of personal and professional responsibility and ability to work in an intensive environment under pressure

Strong written and verbal communication skills and ability to work effectively as part of a team

Service-oriented approach, courtesy, patience, and tolerance

Willingness to work shifts in a telephone support center and commit to a long-term position