Customer Success Manager

We’re looking for a Customer Success Manager to join a fast-growing technology company operating in the energy sector.

This is a highly dynamic, customer-facing role for someone who combines strong service orientation with business thinking, ownership, and the ability to drive processes across multiple teams.

You’ll take ownership of the post-sale customer journey, serving as the key link between customers and internal teams while ensuring customers receive ongoing business and operational value.

What you’ll do:

• Manage ongoing post-sale customer relationships and ensure a high-quality customer experience

• Maintain continuous communication with customers to identify needs, challenges, and opportunities

• Monitor project performance and provide proactive customer support

• Coordinate between customers and internal Operations, Engineering, Energy, Business Development, and Support teams

• Track issues, gaps, and customer complaints through full resolution

• Build and manage onboarding processes, service routines, and Customer Success reporting

• Track KPIs, customer satisfaction, contract renewals, and account expansion

• Identify upsell and growth opportunities within existing accounts

• Gather customer insights and translate them into improvements to products and services

What we’re looking for:

• 3+ years of experience in Customer Success, Account Management, Client Management, or Project Management in a B2B environment

• High proficiency in Excel and Microsoft Office

• Experience working with CRM systems and task management tools

• Strong ability to analyze data, reports, and performance metrics

• High service orientation with a strong understanding of both customer and business needs

• Excellent interpersonal and communication skills

• Strong ownership, organization, and problem-solving abilities

• Ability to lead and drive internal processes without direct authority

• Ability to work independently and as part of a team in a dynamic, multi-tasking environment

Nice to have:

• Bachelor's degree in Business Administration, Industrial Engineering, Economics, Engineering, or a related field

• Experience in the energy sector

• Familiarity with energy storage / BESS – a significant advantage