Junior Customer Success Manager

We are looking for a Junior Customer Success Manager to join our growing Customer Success team.

In this role, you will work closely with B2B customers throughout their customer journey - from onboarding and implementation to adoption, ongoing engagement, and renewals.

This is a great opportunity for someone who enjoys working with customers, managing multiple processes, learning new technologies, and collaborating with different teams across the organization.

Responsibilities

• Manage customer onboarding and implementation processes from kickoff to go-live.
• Deliver customer training and support customers in adopting the platform effectively.
• Build and maintain strong relationships with customers and key stakeholders.
• Manage ongoing customer needs, requests, and follow-ups.
• Work closely with Product, R&D, Support, and Sales teams to drive customer needs internally.
• Monitor customer activity, adoption, and overall account health.
• Proactively identify potential risks, blockers, and opportunities for improvement.
• Support renewal processes and ongoing customer retention activities.
• Maintain accurate and up-to-date customer information, tasks, and documentation in the CRM.
• Ensure clear communication, ownership, and follow-up throughout the customer lifecycle.

Requirements

• 1- 2 years of experience in a customer-facing B2B role, such as Customer Success, Account Management
• Experience working with Israeli B2B customers – required.
• Experience working in a SaaS or technology company – strong advantage.
• Experience working with enterprise customers – advantage.
• Strong verbal and written communication skills.
• Excellent organizational and task-management skills, with the ability to manage several customers and priorities simultaneously.
• Strong sense of ownership and ability to follow tasks through to completion.
• Ability to work independently while collaborating effectively with internal teams.
• Fast learner with strong technical orientation and willingness to learn new systems.
• Customer-oriented mindset with strong problem-solving skills.
• Ability to work in a dynamic environment and adapt to changing priorities.