Onboarding & System Implementation Specialist

About Ontopo

Ontopo is a global hospitality technology company dedicated to bringing people together through exceptional dining experiences. Our platform connects diners with a wide range of venues—from neighborhood favorites to Michelin-recognized restaurants—making it easy to discover, book, and enjoy the right table.

For restaurants and hospitality teams, Ontopo provides an all-in-one technology platform that helps optimize operations, manage reservations and guest relationships, reduce no-shows, and deliver better service. Trusted by more than 2,500 venues worldwide and serving millions of guests each month, Ontopo is helping shape the future of hospitality for both restaurants and diners.

Ontopo is looking for an Onboarding Specialist to join our team in a full-time position based in Ramat Gan, Israel.

This role is designed for people who are ready to make their first professional move into the tech industry and already bring strong experience from restaurants, hotels, hospitality, or other high-touch service environments.

We’re looking for someone who loves two things: technology and teaching people.

As an Onboarding Specialist, you’ll guide restaurant teams through the process of implementing Ontopo and becoming confident users of the platform. You’ll learn each customer’s operation, understand how their restaurant works, configure the system to fit their needs, and train their teams on how to use it successfully.

A major part of the role is training and presenting. You should feel comfortable standing in front of a group, explaining new tools and workflows clearly, answering questions, and adapting your training style to different audiences.

The position combines office-based work from our Ramat Gan headquarters with daily visits to restaurants and hospitality venues, where you’ll lead implementations and hands-on training sessions.

You’ll become an expert in the Ontopo platform while learning how a technology company operates from the inside and collaborating closely with Customer Success, Support, Product, and other teams.

For the right person, this is an opportunity to turn years of hospitality experience into a career in technology, while developing hands-on experience in SaaS, implementation, customer onboarding, training, and project management.

• Lead restaurant partners through the onboarding and implementation process from start to finish.
• Learn each restaurant’s operational needs and translate them into the right Ontopo setup and workflows.
• Configure the platform and help customers prepare for a successful launch.
• Deliver engaging, practical training sessions to restaurant managers and teams.
• Present confidently to individuals and groups, both in person and remotely.
• Make complex technology simple, clear, and approachable.
• Travel daily to customer locations for implementations, training, and go-live support.
• Build strong relationships with restaurant teams and become a trusted partner during their transition to Ontopo.
• Take ownership of multiple onboarding projects and keep each implementation moving forward.
• Work closely with internal teams to solve challenges, share customer feedback, and continuously improve the onboarding experience.

• Previous experience in restaurants, hospitality, hotels, or another demanding customer-facing environment.
• A genuine love for technology and curiosity about how software, systems, and digital tools work.
• A genuine love for teaching, training, and helping people learn.
• Strong presentation and public-speaking skills, with confidence leading training sessions for groups.
• Excellent interpersonal skills and the ability to connect with different personalities and professional backgrounds.
• Strong service instincts and a deep understanding of the realities of restaurant and hospitality operations.
• Ability to explain complex information in a simple, practical, and engaging way.
• Natural problem-solving abilities and confidence adapting when things do not go exactly according to plan.
• Strong ownership, organization, and ability to manage several onboarding projects at the same time.
• Fast learner who can quickly understand new features, workflows, and technical concepts.
• Comfortable working independently and spending a significant part of the day visiting customer locations.
• Hebrew fluency and strong English communication skills.
• Experience with restaurant management systems, POS systems, reservation platforms, CRM tools, or other business software is an advantage, but not required.
• No previous tech-industry experience is required, but a genuine interest in building a career in technology is essential.
• Ability to work full-time from Ontopo’s offices in Ramat Gan and travel daily to customer locations.
• If you’ve spent years in hospitality, know how restaurants really work, enjoy standing in front of a team and teaching them something new, and are looking for your opportunity to enter the tech industry — we’d love to meet you.