Onsite End User Support Technician

WE’RE HIRING FOR AN ONSITE END USER SUPPORT TECHNICIAN IN ISRAEL!

Excis is a global IT support leader, driven by innovation and collaboration. We’re looking for a proactive Onsite End User Support Technician to provide day-to-day local and remote desktop support, troubleshoot hardware and software issues, and deliver reliable technical assistance to end users.

If you enjoy solving technical challenges, helping users, and working in a fast-paced IT environment, this could be the opportunity for you. Join us for a rewarding career in a supportive, family-like environment where you’ll look forward to coming to work every day.

• Client in 190+ countries
• 6000+ Engineers
• 200+ Enterprise Clients

We foster an open, friendly, and supportive growth-oriented culture where individual achievements fuel team success. From resolving complex IT challenges to supporting users with their technology needs, we put our people first.

Start your journey with Excis and grow with us!

What You’ll Do:

• Desktop Support & Troubleshooting: Provide first and second-level technical support to end users through local and remote desktop support. Receive and respond to inbound requests, troubleshoot hardware, software, application, and operating system issues, and ensure timely resolution in accordance with service level agreements (SLAs).
• Hardware & Software Support: Install, configure, upgrade, maintain, and troubleshoot Windows desktops and laptops, Microsoft Office 365, Cisco Jabber, printers, and other authorized desktop applications and peripherals. Perform break/fix activities, fault diagnosis, remedial repairs, and preventative maintenance.
• Active Directory & Endpoint Support: Support Windows PCs and laptops within an enterprise environment, including Microsoft Active Directory, Group Policy Objects (GPOs), enterprise antivirus solutions, encryption technologies, and standard endpoint management processes.
• Mobile & Smart Device Support: Provide technical assistance for authorized mobile devices, including iOS and Android devices, as well as other smart devices and telecommunications equipment where required.
• Network & Connectivity Troubleshooting: Use appropriate diagnostic tools to identify and resolve issues involving workstation hardware, software, network connectivity, and peripheral devices. Maintain a broad understanding of IT infrastructure, including basic networking, servers, Audio Visual (AV), smart devices, and telecom technologies.
• Ticket & Incident Management: Maintain accurate and up-to-date records for all reported incidents and service requests. Document troubleshooting steps, actions taken, issue status, and final resolutions within the designated ticketing system.
• Customer & Vendor Coordination: Provide timely communication to users regarding incident status and resolution. Work with third-party vendors to coordinate and remediate complex Audio Visual (AV) and other technical issues when required.
• Team Collaboration & Operational Support: Work closely with supervisors, managers, technical teams, and other stakeholders to maintain operational consistency. Support project-based activities and demonstrate flexibility when performing additional technical duties as assigned.

What You Need:

• Technical Experience: 2–3 years of practical experience in Windows desktop support, IT support, service desk, or a similar technical support role, with proven experience troubleshooting end-user hardware, software, applications, and operating system issues.
• Desktop & Application Support: Strong hands-on experience with Windows 7–10, Microsoft Office/Office 365, Cisco Jabber, authorized enterprise desktop applications, printers, PC hardware, and peripherals. Basic knowledge of Mac operating systems is also required to support Apple PC users.
• Active Directory & Endpoint Management: Experience with Microsoft Active Directory, GPOs, Windows PC/laptop management, enterprise antivirus solutions, encryption technologies, and helpdesk/ticketing systems.
• Mobile Device Support: Working knowledge of mobile device management and troubleshooting for iOS and Android devices, including enterprise-managed mobile environments.
• Hardware & Network Troubleshooting: Ability to install, configure, troubleshoot, and perform preventative maintenance on desktops, laptops, printers, and other authorized equipment. Familiarity with diagnostic tools and basic network connectivity troubleshooting is essential.
• Education & Certifications: Bachelor’s degree in Computer Science, Information Technology, or a related field, or equivalent practical experience. CompTIA A+, Microsoft Certified Professional (MCP), or a higher equivalent certification is required.
• Problem-Solving & Customer Service: Proven analytical, troubleshooting, and problem-solving skills with excellent communication, relationship-building, and internal customer service abilities.
• Organization & SLA Management: Ability to multitask, effectively prioritize competing incidents and requests, maintain accurate documentation, and consistently meet agreed service levels.
• Flexibility & Teamwork: Adaptable and comfortable working in a fast-changing IT environment. Ability to work collaboratively in a project-based environment and support additional responsibilities when required.
• Working Hours: Willingness to work off-hours, weekends, or provide emergency support when required for projects, critical incidents, or business needs.

Why Join Us?

At Excis, your work matters. You’ll be part of a dynamic, hands-on team where your technical expertise directly enhances user satisfaction and operational success.

We offer a supportive environment that encourages professional growth, continuous learning, and collaboration across diverse technologies.

Enjoy the opportunity to work with global clients, strengthen your technical expertise, and contribute to a worldwide IT support organization that values innovation, teamwork, and service excellence.

Ready to make a difference and grow your career? Apply now to join Excis in Israel and be at the forefront of IT support excellence!